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Admissions Coordinator

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About Extendicare
Extendicare REIT, through its wholly owned subsidiaries, operates 235 long-term care facilities across North America, with capacity for over 26,800 residents. As well, through its operations in the United States, Extendicare offers medical specialty services such as subacute care and rehabilitative therapy services, while home health care services are provided in Canada. The Company employs 34,000 people in the United States and Canada.

Admissions Coordinator

 

POSITION SUMMARY:

This position is the primary liaison for referrals, tours, and admissions. Responsible for ensuring that all the information is obtained, documented and communicated to the appropriate personnel, while maintaining a customer service approach.

  

REPORTING RELATIONSHIPS:

No direct reports.

 

ESSENTIAL FUNCTIONS:

1.         Embraces EHSI customer service approach.

2.         Responsible for taking referral information from telephone and walk in inquiries obtaining necessary clinical and financial information.

3.         Works with the Business Office Manager to ensure financial verification is accurate and complete.

4.         Coordinates the pre-admission process and acts as liaison between the customer and the facility.

•  Coordinates the pre-admission process to include clinical information to identify care/service needs, pharmaceutical and DME requirements, and financial information.

•  Follows the Pre-Admission Acceptance and Escalation Policy and obtains approvals from a clinical and financial perspective consistent with Extendicare’s pre-admission process.

•  Ensures that the admission paperwork is complete as required by Extendicare’s policy.

•  Conducts benefit based tours.

•  Bed Board management.

•  Participates in the creation and the execution of the facility(s) SMP.

5.         Team Responsibilities.

•  Creates a vivid sense of meaning and purpose in others by articulating sales/marketing goals, objectives and vision in a manner that people can identify with.

•  Participates, as needed, in daily stand up meeting to update facility marketing/admission team on referrals, pending admissions, and scheduled tours.

•  Completes required number of sales calls as assigned.

•  Participates in the Caring Partner program.

6.         Adheres to sales and marketing policies and procedures and compliance of the marketing systems of each to ensure the consistency and effectiveness of the facility/company programs and brand.

7.         Limited travel required.

8.         *Complies with laws and regulations applicable to position and act in accordance with Extendicare Health Services, Inc.’s Corporate Compliance Program.

9.         Treats all residents, visitors, and staff with courtesy.

10.       *Attends and participates in in-service training, performance improvement (“PI”) committees and other meetings as scheduled and directed.

11.       Follows facility dress and hygiene policies.

12.       Follows facility smoking policies.

13.       Safety

•  Knows and follows facility rules.

•  Demonstrates proper use of equipment.   Reports equipment needs or repairs.

•  Follows facility smoking policies.

•  Reports and documents any incidents or accidents of residents, staff or visitors to the appropriate facility personnel.

•  Reports all hazardous conditions/equipment to Supervisor.

•  Performs duties, which may include transportation of residents, as assigned in Facility Disaster Plan.

•  Uses required protective equipment.

•  Follows infection control standards, policies and procedures.

•  Uses required protective equipment.

•  Follows infection control standards, policies and procedures.

14.       Resident Rights

•  Knows Resident Rights. Helps the residents/patients exercise and/or protect their rights.

•  Reports resident/patient complaints to management.

•  Maintains confidentiality of resident/patient information.

15.       HIPAA

•  Follows and adheres to Extendicare’s policies and procedures implementing HIPAA requirements for the privacy and security of protected health information.

•  Uses and/or discloses only minimum amount of Protected Health Information necessary to complete assigned tasks. (Applies only if position requires access to PHI under Role Based Access Grid.)

•  Reports all suspected violation of company’s HIPAA policies or procedures to Facility Privacy Designee.

 

Other Duties:

Performs other duties as directed by center/regional management.

 

MINIMUM QUALIFICATIONS:

Education:  Highschool diploma or equivalent .

Experience: 2+ years of experience interacting and working with hospital-based clinicians (physicians, nurses, discharge planners and social workers). 2+ years experience in an outside sales and marketing role, with demonstrated experience in making sales calls to healthcare professionals.

 

Skills, Knowledge and Abilities: Capacity to effectively engage in meaningful dialogue with senior management in a decisive and convincing manner.  Presents persuasively and with conviction.  Ability to make outside sales calls.  Sales and marketing experience, preferably in a health care setting.  Ability to relate positively, effectively and appropriately with residents, families, community members, volunteers and other facility, regional and area staff. Possess special interest in, and a positive attitude about, working with long-term care residents and the elderly.  Ability to read, writes, speak and understand English.  Possesses a valid driver’s license and has access to a vehicle.  Meets all health requirements, as required by law.

 

EOE

MON

 

EOE M/W/Vet/Disabled

If you can hear yourself saying one of the following:

"Helping People Live Better."
"Revolutionizing Post-Acute Therapy."
"IT Solved."

Extendicare Health Services, Inc. is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or need an alternative method for applying for positions at Extendicare Health Services, Inc., please email Careers@extendicare.com for further assistance.

A challenging and exciting career at Extendicare, ProStep or VCPI awaits you. We value our customers and our teams who care for them. We are enthusiastic about helping others by providing quality care, rehabilitation and IT services. If you are interested in a rewarding career, passionate staff, and a diverse team apply today.

Company:
Extendicare Health Service Inc.

Location:
Spokane, WA

Status:
Full Time, Employee

Job Category:
Medical/Health

Career Level:
Experienced (Non-Manager)

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