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Application Support Specialist

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Job Summary
  • Company
  • Location
    Gaithersburg, MD 20878
  • Job Type
    Full Time
  • Job Category:
    Customer Support/Client Care
  • Occupations:
    Technical Customer Service
  • Years of Experience
    1+ to 2 Years
  • Career Level
    Experienced (Non-Manager)
  • Industries
    Energy and Utilities
    Printing and Publishing
    Computer Software
  • Education Level
    Some College Coursework Completed
  • Job Reference Code
  • Company:
Application Support Specialist

Application Support Specialist – Gaithersburg, MD or St. Paul, MN

Axxis Software, a division of Oil Price Information Service (OPIS), has an opening for an Application Support Specialist. The Application Support Specialist is responsible for providing application and technical support for the Axxis Software customer base. This role is also responsible for installation / deployment support of Axxis Software on Windows workstations and Citrix / Terminal servers along with providing product training. The ideal candidate should have a background in providing technical support for Windows workstations and servers along with excellent communication skills, both written and verbal. You will report to the Axxis Software Support Manager.


  • Support customers on application issues including questions and problems related to daily usage, configuration and reporting
  • Support customers on technical issues including questions and problems related to hardware environment, systems integration and technical interfaces
  • Support customers on complex technical issues including problems related to enterprise networks, servers and workstations
  • Respond to requests and inquiries from clients within the pre-determined timeframe of our service level agreement
  • Identify solutions to work around open issues / problems that are under investigation or pending resolution
  • Work directly with client technology staff, and end users, to deploy and configure Axxis software
  • Investigate and resolve problems installing software as a result of complex environmental variables including Axxis Software and Citrix / Terminal servers
  • Document, and track, case histories, issues, and actionable steps taken
  • Perform company software research, testing, and recommendations
  • Improve documentation of support policies and procedures
  • Obtain and maintain an in depth understanding of our product features and functionality
  • Provide application and technical support training to other team members
  • Perform quality assurance testing of new software releases


  • The individual must have strong written and verbal communication skills with experience communicating at all levels of client organizations as well as internally across functions (product development, customer support, sales)
  • Strong knowledge base of Windows operating systems
  • Fundamental understanding of .NET applications and functionality
  • Previous experience troubleshooting application-related problems
  • Ability to install and verify software package installations
  • Skilled in managing multiple priorities
  • Assist in identifying project scope; outline steps for completion; manage project deadlines
  • Process improvement and measurement skills
  • Responds promptly to client needs and solicits feedback to improve service; meets commitments
  • Technical knowledge of Web applications, Windows operating system configurations, features and settings is essential
  • Forward thinking in the potential use of future technology
  • Contributes to building a positive team spirit; treats others with respect and consideration
  • Establishes own files; follows company policies and procedures; improves and maintains record keeping
  • Takes pride in work product and pays close attention to detail; monitors own work to ensure quality
  • Strives to continually build knowledge and skills (professional and computer); shares expertise with others
  • Candidate must have at least 2 years practical working experience as a Software Support Specialist or any combination of work and educational experience. Degree in Information Systems of Computer Science preferred.
  • Previous oil industry experience would be a plus.
  • Project Management experience would be a plus as well as process design and documentation

OPIS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
About Oil Price Information Service
About Oil Price Information Service
Oil Price Information Service (OPIS) is one of the world's most comprehensive sources for petroleum pricing and news information. OPIS began covering petroleum news in 1977 with the launch of the award-winning Oil Express Newsletter. In 1980, OPIS pioneered "rack" price discovery for thousands of wholesalers, and now maintains the world's most comprehensive database of U.S. wholesale petroleum prices, receiving more than 30,000 rack prices each day at over 1,500 terminals in nearly 400 market locations.

In 1981, OPIS began providing spot price assessments for all refined products. Today, OPIS spot gasoline, diesel and jet fuel prices are highly benchmarked in the U.S. West Coast and other key markets. OPIS's refinery feedstocks and LPG prices are also considered a preferred benchmark by many U.S. and international traders. All OPIS spot and rack prices are available historically to customers via our web-based TimeSeries database.