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At Home Advisor - AppleCare

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apple
Apple Computer, Inc.
Apple Computer, Inc.
Apple Inc.
Part Time
Employee
Pittsburgh, PA 15213
Customer Support/Client Care
Apple Computer, Inc.

At Home Advisor - AppleCare

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.

You’re a problem-solver and amazing with customers! You’re enthralled by the way things work, and have the ability to install, maintain, and troubleshoot your own hardware and software. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a Windows environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor.

Key Qualifications:
•Professional troubleshooting expertise or proven technical ability
•Customer service focus and passion for support
•Discipline to work remotely from home
•Availability to attend approximately five to six weeks of required online training on a fixed schedule that may include weekends
•Flexibility to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends, with the possibility to flex up or down hours depending upon business needs
•Successful completion of a pre-employment assessment and criminal background check
•Successful completion of initial training
•Minimum typing speed of 35 wpm
•At Home Qualifications
•A quiet workspace, ergonomic chair, and desk
•High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider

Description:
As an Apple At Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing award-winning customer service, troubleshooting, and support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.

This position comes with competitive pay, great benefits, participation in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and development.

You will be required to complete a questionnaire for this position. The information you provide will be considered in addition to your application for this role.

Additional Information
To learn more about opportunities at Apple, visit http://www.apple.com/jobs/us/aha.html



Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities.

 

Apple Computer, Inc.
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