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At Home Advisor - AppleCare

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apple
Apple Computer, Inc.
Apple Computer, Inc.
Apple Inc.
Part Time
Employee
Pittsburgh, PA 15213
Customer Support/Client Care
Apple Computer, Inc.

At Home Advisor - AppleCare

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.

You’re a problem-solver and amazing with customers! You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You can multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. If this sounds like you, you could be the next At Home Advisor.

Key Qualifications:
•Minimum 2 years professional troubleshooting expertise or proven technical ability
•Experience interacting with customers in some capacity (either via phone, chat, in person, etc.)
•A passion for service focused on the customer
•Able to adapt approach to different communication styles
•iOS, Smartphone, Tablet, PC or Mac experience
•Ability to manage multiple applications running at the same time
•Enjoys troubleshooting technology
•Discipline to work remotely from home while following a set schedule
•Availability to attend approximately five to six weeks of required online training on a fixed schedule that may include weekends
•Flexibility to work between the hours of 7:00 a.m. CST and 10:30 p.m. CST including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
•Successful completion of a pre-employment assessment and criminal background check
•Successful completion of initial training
•Ability to meet minimum typing speed of 35 WPM while talking with customers
•At Home Qualifications
•A quiet workspace, ergonomic chair, and desk
•High-speed Internet service (5 megabits download and 1 megabit upload) from a reliable provider

Description:
As an Apple At Home Advisor, you’ll be supporting many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs — and remind them that behind our great products are amazing people.

This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development. 
 
Additional Information
To learn more about opportunities at Apple, visit http://www.apple.com/jobs/us/aha.html



 

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