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Job Summary

VIP Auto
Arundel, ME 04046
Automotive Sales and Repair Services
Job Type
Full Time
Years of Experience
1+ to 2 Years
Education Level
High School or equivalent
Career Level
Entry Level


About the Job

VIP Auto is a Maine based Tires and Services Company that has been around for over 50 years. We recently sold our parts division in order to partner with the 2nd largest parts company in the business. Since the partnership we are exploding in capacity and looking for the best Automotive Talent in the market place to support our 56 locations. We are financially strong and able to offer some of the best compensation plans in the business. We are looking for people who want to be known for their quality of work and have their efforts rewarded because of it. Please check us out at vipauto.com, email Mike Schultz at mschultz @ vipauto.com or call Mike directly 207-240-7421



The Technician is responsible for productive diagnosis, repair, and replacement of general automotive parts and accessories. A Technician is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.



1. Operational Duties

  • Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle

·  Ensures a VIP Multipoint Vehicle Inspection is completed on every vehicle serviced and returned to the Service Desk prior to initiating service on the vehicle

·  Participates and supports in an active role with the Inspect, Inform and Educate Program

·  Ensures a valid Service Work Order is visibly displayed with the vehicle while it is being serviced

·  Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service

·  Obtains needed parts through Service Manager, Service Writer, Retail Management or Retail Sales Associate personnel only

·  Returns all unused parts to Service Management or Retail personnel after the completion of service

·  Returns rebuilt parts cores, batteries and used tires to designated security areas for appropriate handling

·  Maintains average productive "billed labor hours" equivalent to 70% of hours worked during any consecutive sixteen week period

·  Minimizes "comeback" rate to one or less during any four week period

·  Supports VIP’s Tire Program by performing general services to include tire replacement, oil changes, and related services when necessary to meet the business needs, as directed by Service Management.


2. Safety & Housekeeping Responsibilities

  • Road tests vehicles after completion of service to ensure safe and satisfactory operating conditions
  • Secures and locks customer vehicles when returning vehicles to parking lot areas upon completion of service
  • Installs seat covers, floor mats and steering wheel covers prior to entering customer’s vehicles and removes them upon completion
  • Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment
  • Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc
  • Participates in daily and weekly shop maintenance programs as designated by Service Management


3. Additional Responsibilities (Performs other functions as required.)

  • Maintains technical capabilities to ensure proficient use of service equipment and maintain ASE certification status
  • Reviews and approves weekly time and attendance records at the close of each week
  • Complies with the provisions of VIP’s culture and service standards
  • Participates in periodic employee meetings to implement new and continuing training programs, train service employees on OSHA and company safety standards and inform employees of other program, policy, procedural, and/or product changes
  • Works in conjunction with the Service Manager to ensure shop equipment preventative maintenance standards are met
  • Supports on the job training of the apprentice mentorship program
  • Coordinates and communicates with Service Manager as needed to ensure productive operational teamwork between Retails sales and Service departments
  • Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste materials


1. Knowledge, Skills, and Abilities

  • Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
  • Effectively explain technical information to customers, present and respond to questions from coworkers, trainers and supervisors
  • Calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages
  • Diagnose and recommend solutions to basic and complex automotive problems and deal with a variety of concrete variables in situations where limited diagnostic standardization exists
  • Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
  • Ability to successfully and accurately perform the following types of work (not limited to):
  • Steering and Suspension Diagnosis and Repair
  • Brake Diagnosis and Repair
  • Exhaust System Diagnosis and Repair  
  • Air Induction / Fuel System Services
  • Fluid Exchanges
  • Tire Mounting and Balancing
  • Light Mechanical Work
  • 4-Wheel Alignments





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