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Bilingual Customer Service Rep...

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Macy's Inc Careers

Job Title
Bilingual Customer Service Representative - FT Evenings 1:30p -10:00p with Rotating Weekends. Tempe

Division
Macy's Org.

Location
Tempe, AZ

Status
Full Time
Employee

Job Category
Customer Support/Client Care

Apply OnlineBilingual Customer Service Representative - FT Evenings 1:30p -10:00p with Rotating Weekends. Tempe
Overview:

Bilingual Customer Service Representatives must be fluent in English and Spanish. They respond to inbound customer telephone calls regarding credit card billing inquiries, sales, service, and account maintenance issues.

Key Accountabilities:
- Effectively answer and resolve issues regarding credit card billing inquiries such as payments, returns, and sales using excellent customer service skills

- Effectively answer and resolve issues regarding purchases and delivery of merchandise

Skills Summary:

- High school diploma or general education degree (GED) required

- Fluency in English and Spanish required

- Excellent customer service, problem solving, analytical, decision-making, communication, follow-up, and organizational skills required

- Computer keyboarding and navigational skills required

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Apply Online

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