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Bilingual Customer Service Rep...

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1st Choice, LLC

 
 
 

Job Summary

Company
1st Choice, LLC
Location
Rockville, MD 20850
Industries
All
Job Type
Full Time
Employee
Education Level
Unspecified
Career Level
Experienced (Non-Manager)
Job Reference Code
job_pilot8b13975d
Contact Information
1st Choice, LLC
1st Choice, LLC

Bilingual Customer Service Representatives

About the Job

1st Choice, LLC has several IMMEDIATE openings for Bilingual Customer Service Representatives to support a client in the Rockville, MD.

All languages (Spanish, French, Mandarin, Arabic, Farsi, Urdu, tieng Viet, etc.) are encouraged to apply.

DUTIES

  • Receives telephone calls and provides callers with information about public and private service agencies normally limited to the immediate vicinity.
  • Listens to the caller’s question, asks relevant questions for clarification as necessary, evaluates the information obtained, and provides the appropriate response in accordance with specific instructions and training.
  • Exercises knowledge of such subjects as customer service standards and procedures; call processing procedures and techniques; equipment operation; County Government and related organizations’ missions, operating procedures, and points of contact.
  • As received, promptly refers emergency calls to 911 emergency services.
  • Operates Tele-Typewriter (TTY) machines and/or other assistive devices for the hearing-impaired.
  • Records and maintains records of telephone exchanges in accordance with established procedures.
  • Performs follow-up duties as required.

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to communicate effectively in English to provide direct information and referral assistance to clients with varying backgrounds and problems.
  • Ability to operate a multi-button telephone, personal computer, photocopier, TTY machine, and other office automation equipment appropriate to the requirements of the position.
  • Ability to collect and organize information materials.
  • Ability to understand and evaluate the seriousness of the issue which has caused a client to inquire about available services.
  • Ability to exercise good judgment, courtesy and tact in responding to the inquiries of the general public.
  • Ability to deal effectively and equitably with people.
  • Ability to work varying shifts.

QUALIFICATIONS

  • Experience: One (1) year of experience providing direct customer service to the public.

EDUCATION

  • Completion of high school or High School Certificate of completion recognized in the State of Maryland. Equivalency:
  • An equivalent combination of education and experience may be substituted.

 

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