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1st Choice, LLC


Job Summary

1st Choice, LLC
Rockville, MD 20850
Job Type
Full Time
Education Level
Career Level
Experienced (Non-Manager)
Job Reference Code
Contact Information
1st Choice, LLC
1st Choice, LLC

Bilingual Customer Service Representatives

About the Job

1st Choice, LLC has several IMMEDIATE openings for Bilingual Customer Service Representatives to support a client in the Rockville, MD.

All languages (Spanish, French, Mandarin, Arabic, Farsi, Urdu, tieng Viet, etc.) are encouraged to apply.


  • Receives telephone calls and provides callers with information about public and private service agencies normally limited to the immediate vicinity.
  • Listens to the caller’s question, asks relevant questions for clarification as necessary, evaluates the information obtained, and provides the appropriate response in accordance with specific instructions and training.
  • Exercises knowledge of such subjects as customer service standards and procedures; call processing procedures and techniques; equipment operation; County Government and related organizations’ missions, operating procedures, and points of contact.
  • As received, promptly refers emergency calls to 911 emergency services.
  • Operates Tele-Typewriter (TTY) machines and/or other assistive devices for the hearing-impaired.
  • Records and maintains records of telephone exchanges in accordance with established procedures.
  • Performs follow-up duties as required.


  • Ability to communicate effectively in English to provide direct information and referral assistance to clients with varying backgrounds and problems.
  • Ability to operate a multi-button telephone, personal computer, photocopier, TTY machine, and other office automation equipment appropriate to the requirements of the position.
  • Ability to collect and organize information materials.
  • Ability to understand and evaluate the seriousness of the issue which has caused a client to inquire about available services.
  • Ability to exercise good judgment, courtesy and tact in responding to the inquiries of the general public.
  • Ability to deal effectively and equitably with people.
  • Ability to work varying shifts.


  • Experience: One (1) year of experience providing direct customer service to the public.


  • Completion of high school or High School Certificate of completion recognized in the State of Maryland. Equivalency:
  • An equivalent combination of education and experience may be substituted.


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