The role of the Business Analyst is to help derive, design, and implement automated business solutions for clients within the insurance industry. This includes researching and analyzing client’s business requirements in support of business functions, process knowledge, and system requirements. The Business Analyst is responsible for proactively generating and compiling documentation based on his or her findings, complete with recommended improvements to, or new requirements for, business processes and operational procedures. This individual will apply proven project methodology, communication, analytical, and problem solving skills to help maximize the client’s benefit from business system investments and to assist clients in implementing our company’s flagship software, ConceptOne™.
Conduct interviews with client decision makers, system owners, and end users to define business and operations requirements and systems goals.
Flowchart client current and future state business processes.
Collect, categorize, and write design specifications for client artifacts: letters, emails, forms, business rules, and reports.
Research, review, and analyze the effectiveness and efficiency of client processes and develop strategies for enhancing or further leveraging these processes.
Prototype new procedures within the software package for the purpose of enhancing business processes, operations, and information process flow for the client.
Prepare and deliver reports, recommendations, or alternatives for improving business processes in operating systems across a client’s organization.
Identify and establish scope and parameters around implementation projects in order to define impact, outcome criteria, success measures, and risk mitigation actions.
Communicate changes, enhancements, and modifications – verbally or through written documentation – to management, peers, staff, and other employees so that issues and solutions are understood.
Create process models, specifications, diagrams, and flow charts to provide direction to project team members.
Collaborate in the planning, design, development, and deployment of projects.
Associates degree or experience in the insurance industry and minimum 2 years related work experience.
Proven experience with business and technical requirements analysis, business process modeling/mapping, project methodology, and implementation.
Hands on experience with the design, development, and implementation of software and hardware solutions, systems, or products.
Experience with project methodology and management tools.
Extensive practical knowledge in importing/leveraging data for use in spreadsheets, graphs, and flowcharts.
Experience with SQL and other report writing tools.
Extensive experience with software applications, including Microsoft Office - Word, PowerPoint, Excel, and Visio.
Able to exercise independent judgment and take action on it.
Excellent analytical and creative problem solving skills.
Excellent listening, interpersonal, written, and oral communication skills.
Logical and efficient, with keen attention to detail.
Highly self motivated and directed.
Ability to effectively prioritize and execute tasks while under pressure.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.
Exhibit the highest levels of personal integrity and professionalism.
Extensive travel to client facilities – average 26 weeks per year.
Occasionally implementations may require work to happen outside of regular business hours –nights, weekends, or holidays may be scheduled to meet client project deadlines.