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Business Operations Specialist

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Job Summary

Company
McMaster-Carr
Location
Los Angeles, CA 90670
Industries
All
Job Type
Full Time
Employee
Education Level
Bachelor's Degree
Career Level
Experienced (Non-Manager)

Business Operations Specialist

About the Job

McMaster-Carr has been providing industrial products to businesses since 1901. We have over 555,000 products that keep modern plants operational, movie sets filming, and roller coasters rolling. As a business-to-business supplier, you may not have heard of us, but our customers know us for our industry-leading customer service and product offering.


Job Description

A career as a Business Operations Specialist offers front-line involvement within the fast-paced, day-to-day McMaster-Carr operations. Our self-published catalog, website, and iPad app are our primary sales tools and as a Business Operations Specialist, you’ll be responsible for providing the excellent service and support we’re known for. You’ll quickly become the voice of McMaster-Carr, an advocate for our customers’ needs, and a problem solver for customers.


What We Are Looking For

·         Resourceful and curious individuals who are strong researchers and communicators

·         Listeners who can understand why a customer is contacting us and provide them with a solution

·         Flexibility to help our customers with any type of question or concern. For example, you will answer questions about a product in our catalog, a delivery option, or a customer’s bill

·         Not your typical sales position; we don’t upsell, cold call or follow scripts. We want to help customers solve problems and leave them impressed with the experience

 

Requirements:

·         A 4-year degree from an accredited university

·         Ability to identify problems and offer alternative courses of action based on available resources

·         A demonstrated commitment to providing superior customer service

·         Excellent communication skills and ability to convey information clearly and concisely

·         Dependable, detail-oriented performance

 

Benefits:

We work in an achievementbased environment where success is recognized and rewarded. If you are looking for a challenging and rewarding position at a company that understands the value of hard-working employees, we encourage you to apply. In return for your talents we offer a generous wage and benefits package including:

·         Company-paid medical, dental, and vision care with no employee contribution required

·         Company funded retirement plan

·         Profit-sharing

·         College tuition assistance for dependent children

·         The work-life balance of a 40-hour work week

 

 

 

EOE/M/F/Vet/Disability

 

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