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Call Center Manager

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Reference Code:
Brooklyn, MD 21225
Randstad US is a wholly owned subsidiary of Randstad Holding nv, an $18.8 billion global provider of HR services and the second largest staffing organization in the world. We play a pivotal role in shaping the world of work, leveraging the true value of human capital for the benefit of our clients, candidates, employees and investors.

Randstad offers a comprehensive range of HR services to our clients. We provide temporary, temporary to hire, direct hire and outsourced placement services for local and global customers and fulfill all aspects of commercial and professional staffing within Accounting & Finance, Office & Administration, Engineering, Healthcare, IT, Legal, Life Sciences, and Manufacturing & Logistics. Other offerings include payrolling, managed services, recruitment process outsourcing and HR consulting solutions.

Randstad provides skills assessments, career counseling, training, health coverage and 401(k) to eligible internal and external employees. With its 4,800 employment experts, Randstad puts an average of 125,000 people to work in the U.S. each week, through its network of more than 1,000 branches and client-dedicated locations.

More information is available at the company's website, www.randstadstaffing.com.
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Call Center Manager

Our client in Baltimore, a retailer of sustainable products, is currently seeking a Customer Service Manager to join their quickly growing team. This individual needs to be highly-motivated with superior customer service skills. This is a full time permanent position offering $70-$80k. Hours will be flexible to correspond to volume and will typically be between 8:30am-6:00pm.

In this role you will be responsible for:
- Managing and resolving all customer inquiries and escalations
- Hiring, training, and managing members of the growing customer service department
- Refining and enforcing customer service policies and procedures
- Tracking and reporting customer service performance metrics
- Driving new technologies to include e-commerce platforms, Live Chat and social media

Working hours: 8:30am-6:00pm

The ideal candidate will possess:
--Bachelor's Degree in Communications, Business, English, or related field preferred
--Minimum 3-5 years of experience in an inbound call center
--Management experience in an inbound call center for a retail company
--Strong leadership skills and team-orientation
--Superior written and verbal communication skills

Qualified applicants should apply directly to this posting and/or submit your resume to me directly at dayna.wilde@randstadusa.com for immediate consideration.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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