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Call Center Representative

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Job Summary

Aston, PA 19014
Engineering Services
Job Type
Full Time

Call Center Representative

About the Job

KHAFRA Operations has openings for skilled Call Center Representatives.

Direct Reporting

Reports to the Customer Service Supervisor

  • None


Minimum Qualifications

  • Ability to deal with conflict and difficult customers
  • Pleasant and well developed phone skills
  • Strong work ethic
  • Clean background check
  • Ability to type at least 35 words per minute

General Accountabilities

Provides prompt and professional service to clients/customers and supports the achievement of regional goals. Determines the nature of customer call requests responds with the appropriate course of action and documents all transactions by using the proper tracking processes and reports.



  • Adhere to all customer contractual requirements.
  • Responsible for handling customer complaints and inquiries in an efficient and professional manner.
  • Demonstrates a desire to provide outstanding service to customers.
  • Create and maintain routine procedures that promote effective and efficient time management.
  • Adheres to and promotes all company policies and procedures
  • Performs and cross trains in other duties as assigned
  • Complies and prepares statistical reports as assigned


The selected candidates will need to pass both a drug screen and a background check. These positions are open now and local interviews will be conducted. The position is located in Aston, Pennsylvania.


KHAFRA is an equal opportunity employer. No phone calls and no third parties please.


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