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Call Center Representative

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Job Summary

Long Island City, NY 11101
Job Type
Full Time
Years of Experience
1+ to 2 Years
Education Level
High School or equivalent
Career Level
Experienced (Non-Manager)
39,000.00 - 41,000.00 $ /year
Job Reference Code

Call Center Representative

About the Job

Join our fast-paced Call Center in Long Island City, Queens, in the role of Member Service Representative - Call Center, servicing the financial needs of our international membership population. Position is responsible for determining members’ financial needs and making referrals where necessary, promoting the Credit Union’s product line, processing new accounts/loan applications, and resolving member account/loan inquiries.

Accountabilities include:
Answer routine telephone calls as well as e-mail inquiries, web chat inquiries and written correspondence. Communicate with both domestic and international members and merchants, and provide the appropriate answers or referrals.

Interview members to determine their present and future financial needs and make the necessary recommendations or referrals. This includes but is not limited to cross-selling Credit Union products and services and promoting new business lines that will satisfy member needs.

Investigate routine member account/loan issues, determine action necessary to resolve the issue, and ensure that this action is taken in a timely fashion. Follow up to ensure that the issue is corrected, and keep members informed of the status of their issues. Refers more complex issues to MSRII and MSRIII.

Review, verify, and process new membership accounts. Accept and review member consumer loan applications and follow up with appropriate action.

Process documents and accounts in accordance with applicable regulations.

Provide support and develop a good working relationship with all Member Service team members.

Desired qualifications:
Candidates must possess
a minimum of a High School graduate certificate, plus 2 years banking/call center experience. Excellent oral and written communication skills and a willingness to work rotating shifts and flexible hours (Call Centre is open 24 hours/5 days a week and Saturdays), including overtime, is required.

The United Nations Federal Credit Union is dedicated to serving the people who serve the world® by enriching the lives of its members. Since 1947, UNFCU has advanced into a truly international service-oriented institution that has grown exponentially in terms of membership, assets, employee programs, innovative product offerings and technology. The United Nations Federal Credit Union is dedicated to serving the people who serve the world by enriching the lives of its members. By embracing diversity UNFCU strives to support a multicultural workforce that reflects our diverse membership and creates an environment in which diversity is valued. Through learning about our differences and encouraging diversity, UNFCU will triumph in fostering universal understanding and communication in the pursuit of organizational success. Our diversity, openness, continual learning development and trust have helped us align our core values with that of our stakeholders – the UN community.

The power of our values, as we indeed live them, is their ability to guide and inspire us to even higher levels of service excellence. In achieving success together, UNFCU has earned a positive corporate reputation as our member surveys, location expansions in Europe and Africa, as well as numerous industry awards attest.

Our employee benefits are second to none, and include comprehensive medical, dental and vision; 401k with dollar for dollar matching contributions and immediate vesting; a generous pension; tuition reimbursement; company paid life & disability coverage; and flexible spending accounts to name a few!

UNFCU is headquartered in a Class A, floor-to-ceiling glass fronted; environmentally up-to-date building in Long Island City, Queens with spectacular views of Manhattan and conveniently located near major transportation routes. Amenities include a full-service cafeteria and 3,000-square foot gym.

Equal Opportunity/Affirmative Action Employer

We Foster Diversity

Please visit https://career.unfcu.org for more information or to apply outside of Monster. 


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