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Call Center Representative

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Job Summary

Location
Owings Mills, MD 21117
Industries
Financial Services
Job Type
Full Time
Employee
Years of Experience
1+ to 2 Years
Education Level
High School or equivalent
Career Level
Entry Level
Salary
8.00 - 12.00 $ /hour
Junior part-time ($8-$10/hr) and Senior full-time ($10-$12)

Call Center Representative

About the Job

FINANCIAL SERVICE REPRESENTATIVE

PART TIME JUNIOR ASSOCIATION POSITION (Mon-Fri 8am-2pm)

FULL TIME SENIOR ASSOCIATE POSITION (Mon, Tue, Thur, Fri, Sat - 40hrs/wk)

 

Job Summary: Screen applicants via phone that have applied for a short term loan. The screening process entails verifying employment and banking information for prospects. This position reports directly to the Sales Manager.

 

Responsibilities include:

·         Becoming trained on our loan services

·         Screening via inbound calls to prospective customers that applied for a loan.

·         Managing outbound 90-100 outbound calls a day by following up current customers to solicit orders in an assigned territory

·        Supporting outside sales reps with potential customer orders

Additional Responsibilities for Senior Associate include:

·        Supervising floor

·        Assisting junior reps

·        Completing quality control verifications

 

Minimum Job Requirements

 

A.    Minimum 1-3 years experience in a customer service/sales environment.

B.    Call center experience highly desirable

C.    Ability to work in an extremely fluid and dynamic work environment.

D.    Demonstrated multi-tasking is a must.

E.    Advanced knowledge of Microsoft applications.

F.    Must be a fast learner, who is a go-getter able to work independently to meet set goals.  

 

Supervisory Responsibilities

              N/A

 

BILINGUAL CANDIDATES STRONGLY ENCOURAGED TO APPLY

 

 

Career Level Required

Entry Level – highschool /college graduates

Experience Required

1+ to 2 Years

Education Required

High School or equivalent

Job Type

Employee

Job Status

Full Time and Part Time positions available

 

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