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Central Station Operator
Central Station Operator- Part Time
Dynamark Monitoring, Inc. is a rapidly growing local provider of security and fire monitoring, video security and managed access control. Our Central Monitoring Center is UL and FM listed and Five Diamond Certified by CSAA placing us in the top 2% of monitoring centers nationwide.
Currently, we are seeking quality full and part time Central Station/Data Entry Operators with security or customer service industry experience to work in our Hagerstown, Maryland location. We have several immediate openings for part-time associates. Our Central Station Operators provide excellent customer service, treating each customer with respect and integrity. If you have the passion for service excellence, we would like to have you join our Five Diamond Team of Professionals.
• Monitor and dispatch incoming alarm signals
• Update alarms after dispatch
• Accurate Data Entry
• Answer incoming calls from customers
• Various other projects and duties as assigned
• Experience as a Data Entry or Customer Service Representative a plus
• Excellent Phone, Computer and Customer Service skills
• Ability to work a flexible schedule
• Ability to deal with urgent matters in a calm professional manner maintaining service excellence
• Ability to multi-task and prioritize workflow
• High degree of accuracy
• Meet all UL and CSAA requirements to a passing level
• Clear communications with customers, team members, and field technicians
Bilingual Spanish a plus
All candidates must pass a background check and drug screening test.
We are a 24 hours business so all shifts are needed.
Excellent benefit package including Health, Dental and Vision.
If you would like to be part of an exciting, fast paced career,
Please contact us at firstname.lastname@example.org
We are an Equal Opportunity Employer