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Collection Representative

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Job Summary

Company
Cash Advance Servicing
Location
Garrison, MD 21117
Industries
Financial Services
Job Type
Full Time
Employee
Education Level
High School or equivalent

Collection Representative

About the Job

Job Title:

Collections Representative

Department/Group:

Collections Department

Position Type:

Full time

Location:

Owings Mills, MD


Job Description

Role and Responsibilities

·         Required to resolve past due short term loans

·         Responsible for contacting debtors by phone calls and sending written correspondence at their residence and place of employment

·         Responsible for negotiating and acquiring payment arrangements, that is both helpful to the debtor and the company.

·         Responsible for abiding by and familiarizing self with collections laws on each and every account.

·         Ability to be courteous, knowledgeable, and exemplify a “soft” collections approach when working with the debtor.

·         Meet personal monthly goals and assist in meeting team monthly goals.

·         Make phone calls to debtors the majority of your work day.

·         Representative must cross-train with the customer service department for a maximum of two weeks. (Time frame is subject to change)

Qualifications and Education Requirements

·         High School Diploma, some college or college degree preferred.

·         No collections experience necessary.

·         Professional individual with a solid customer service, or collections background.

·         Flexibility with working some evening hours to reach customers who live on the west coast.

Preferred Skills

·         Computer Literate & Computer Savvy

·         Good Attendance Record

·         Ability to work well in a team environment

 

 

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