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Collection Representative

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Job Summary

Cash Advance Servicing
Garrison, MD 21117
Financial Services
Job Type
Full Time
Education Level
High School or equivalent

Collection Representative

About the Job

Job Title:

Collections Representative


Collections Department

Position Type:

Full time


Owings Mills, MD

Job Description

Role and Responsibilities

·         Required to resolve past due short term loans

·         Responsible for contacting debtors by phone calls and sending written correspondence at their residence and place of employment

·         Responsible for negotiating and acquiring payment arrangements, that is both helpful to the debtor and the company.

·         Responsible for abiding by and familiarizing self with collections laws on each and every account.

·         Ability to be courteous, knowledgeable, and exemplify a “soft” collections approach when working with the debtor.

·         Meet personal monthly goals and assist in meeting team monthly goals.

·         Make phone calls to debtors the majority of your work day.

·         Representative must cross-train with the customer service department for a maximum of two weeks. (Time frame is subject to change)

Qualifications and Education Requirements

·         High School Diploma, some college or college degree preferred.

·         No collections experience necessary.

·         Professional individual with a solid customer service, or collections background.

·         Flexibility with working some evening hours to reach customers who live on the west coast.

Preferred Skills

·         Computer Literate & Computer Savvy

·         Good Attendance Record

·         Ability to work well in a team environment



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