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Collections Agent 1

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Collections Agent 1

Our team provides exceptional customer support, guidance and program knowledge through high quality, positive interactions with every customer to obtain the best possible result. As an Agent within Collections, you will perform a range of collection duties including monitoring the status of aging accounts and obtaining payment on delinquent accounts, while building and maintaining a professional interaction with customers at all times by phone. An Agent within Collections exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.

  • Contact customers via automated dialer system and email transmission in an effort to identify payment options on past due accounts to bring account in positive standing as well as construct individually tailored solutions for all facets of the customer's repayment management through the use of education and debt repayment plans.
  • Research and resolve inquiries verbally, in writing, and on-line.
  • Customer Focus
  • Listening
  • Problem Solving
  • Functional / Technical Skills
  • Drive for Results
  • Composure

The above statements are intended to describe the general nature of work being performed within the role. They are not intended to the construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job-related instructions and to perform and to perform any other job-related duties requested by their supervisor. Additionally, individuals need to be able to work any shift within a 24 hour period Monday through Sunday.

  • Well-developed sense of urgency and follow through
  • Ability to learn and adapt to new software technologies
  • Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel)
  • Basic Knowledge of internal systems & software
  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer
  • Ability to work independently while making sound business decisions on case information
  • 0-2 years of experience working in a fast-paced team-based retail, hospitality, or customer service call center
  • High School Diploma or equivalent required
  • This position requires sitting, typing and repetitive motions.

  • Well-developed sense of urgency and follow through
  • Ability to learn and adapt to new software technologies
  • Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel)
  • Basic Knowledge of internal systems & software
  • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer
  • Ability to work independently while making sound business decisions on case information
  • 0-2 years of experience working in a fast-paced team-based retail, hospitality, or customer service call center
  • High School Diploma or equivalent required
  • This position requires sitting, typing and repetitive motions.

eBay
  • Location:
    Hunt Valley, MD
  • Job Category:
    Customer Support/Client Care
  • Reference Code:
    102270BR
eBay right
About eBay
eBay Inc. is a global destination for innovation, collaboration and most of all, opportunity. We’re looking for great, independent thinkers who aren’t afraid to take a few risks, do things differently, break a few boundaries and change the world in the process. With companies like PayPal, eBay Enterprise, StubHub, BillMeLater and more, we’re redefining the way people shop and do business. We’re also making it easier, more exciting, more intuitive, and of course, more fun. Today we’re pushing the boundaries of mobile, social, local and digital trends to transform the way people shop, interact and pay. Ready to push the limits? Check us out!

eBay
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