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Collections Representative - F...

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Why GE?
GE is renowned for hiring exceptional people and giving them unparalleled opportunities to build their careers and capabilities. There is simply no other company in the world with such a diverse set of businesses in which to work, and such a development-focused culture in which to grow.
Position Information
  • Company:
  • Location:
    Canton, OH 44718
  • Job Status/Type:
    Full Time
  • Job Category:
    Customer Support/Client Care
  • Occupation:
    Call Center
  • Work Experience:
    1+ to 2 Years
  • Career Level:
    Entry Level
  • Industries:
    Financial Services
  • Education Level:
    High School or equivalent
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About GE
GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works.
Employee Testimonials
Our reputation for innovation and integrity lands us atop lists like FORTUNE magazine's "Most Admired Companies" year after year. How do we maintain this level of excellence? We hire exceptional people and invest in their growth.
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Collections Representative - Full Time and Part Time

Engage with a company that knows you’re as

important as the customer.


Engage with a team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens.


We’re in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We’re building something new and exciting and we would love for you to join us. We can offer the best of two great worlds: GE’s rock-solid leadership combined with the fresh ideas of a new team.






The role

We’ve all been there—sometimes a bill just doesn’t get paid. That doesn’t make a customer any less of a VIP. In this role, you’ll tackle the important work of getting past-due accounts up to date. You’ll handle outbound calls, set up payment arrangements, counsel our cardholders on their financial situations and use your communication and influencing skills to figure out why a payment is late and how to fix the situation. You’ll also investigate past-due accounts using tracking resources like FastData and Surveyor.


On day one, you'll enjoy a warm, welcoming environment with benefits that include

    1. Paid training
    2. Bonus structure
    3. 401(k) savings plan
    4. Tuition reimbursement
    5. Casual, friendly atmosphere
    6. Shift differential for qualifying shifts
    7. Weekly Pay


Essential Responsibilities

We need you to:

• Trained to handle outbound calls and/or receive inbound calls surrounding consumer past due credit card accounts.

• set up payment arrangements to bring past due accounts current

• Educate our customers.

• Identify and find ways to improve service.

• Identify and report call trends

Qualifications and Requirements

• 6+ months of customer service experience in any industry or equivalent military experience

• Basic Math Skills - Arithmetic computation.


Eligibility Requirements :

    1. You must be 18 years or older
    2. You must have a high school diploma or equivalent
    3. You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
    4. If currently a GE Employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.


Desired skills and experience

• Have at least 6 months experience in a collections position.

• Working knowledge of PowerPoint, Word, Excel and Outlook.

• Experience working in an environment where service levels are tracked.

• FDCPA requirements.




If you’re the kind of person who can engage and solve problems, you’re the kind of person we need. Learn more and apply at www.SynchronyCareers.com


Engage with us.


Explore our call center jobs at www.SynchronyCareers.com


Synchrony Financial offers a great work environment and challenging careers. Synchrony Financial is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.


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