$35,000.00 - $45,000.00 /year Awesome Environment and Benefits
Job Reference Code
Network Operations Specialist
About the Job
TopSource is a full-service staffing company specializing in IT/Technology, Accounting/ Finance, Sales and Marketing and Human Resources. Our clients are leading companies throughout the South Florida market. We are affiliated with New Horizons of South Florida, the World's largest independent technology training company and the #1 Training Company in South Florida, having working relationships with all of the top corporations locally!
Network Operations Specialist Summary and Essential Functions The Network Operations Specialist is part of a team that is accountable for the day-to-day operations of a complex global network. This position reports to the Supervisor of Network Operations. The Network Operations Specialist will function as a member of a team that is responsible for monitoring the health and function of the organization’s and its customer’s environments. This position is responsible for proactively monitoring the networks that it supports; troubleshooting, reporting on, and driving resolution of any failure that occurs. Strong written and verbal communications skills are required for this position. Position Description • Serve as the first level technical escalation point for troubleshooting and failure alerting. • Provide notifications to engineering and operations teams, management, and customers in the event of a negative system event, failure, or outage. • Perform initial troubleshooting and triage of network, platform, and telecom events. • Technical documentation skills are a must, and the ability to communicate concepts of highly technical nature to people with a functional business understanding will be required. • Proactively monitor all aspects of environments and delivered products. • Manage and escalate tickets with external vendors. • Monitoring process documentation for supported environments and escalation paths. • Interface with systems architects, project managers, engineers, and team members to implement customer solutions as needed. • Configure, implement, manage, and maintain IT products, services, and devices as directed by engineering. • Produce and present reports, presentations, and proposals to management as needed. • Other tasks, duties, and assignments as may arise to satisfy team or customer needs. Technical • Associates Degree in IT related field or equivalent work experience • Knowledge of network architecture and security practices • Working knowledge of IP routing protocols and Switching • Basic troubleshooting experience on routers and switches • Experience with Cisco IOS • Understanding of basic network services such as SNMP, NAT, DHCP and FTP • Knowledge of telecommunications circuits and nomenclature • Basic troubleshooting experience on Windows/RHEL servers • Active Directory • Experienced in network monitoring and alerting • Experience with network monitoring tools • Basic understanding of cloud infrastructures, virtualization, and network based storage. • Skilled in Microsoft Office Suite: Excel, Power Point, Visio, and Word • Experienced in technical writing and documentation • Have the ability to obtain CCNA certification within 12 months of employment Professional • Excellent communications skills both verbal and written • Demonstrate commitment to providing customer-focused quality work • Attention to detail • Ability to prioritize and organize effectively given a substantial workload and priority changes • Enthusiasm for all tasks, flexibility, and a desire to learn and develop Education Preferred • Associates Degree in IT related field or equivalent work experience • Cisco Certification • Microsoft Certification • CompTIA Certification