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Customer Account Exec 1 - Serv...

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Customer Account Exec 1 - Service

  • Comcast
  • |Pittsburgh, PA 15220
  • | Posted: 7/17/2014
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More Than a Call Center
The Front Line to Customer Happiness

When XFINITY customers call with a problem, it's up to you to help set things right. Which means you'll need to be equal parts empathizer, negotiator, troubleshooter and techie - a think-on-your-feet multi-tasker who's able to turn any situation around - and close the call with a smile.

XFINITY'S Customer Service Account Executives are the all-around, front line customer resource, handling everything from technical questions about our products and equipment, addressing billing issues, promoting and selling new products and services (including XFINITY HOME), and generally doing whatever it takes to help our customers feel well taken care of and happy.

To succeed, you'll need sound judgment, strong tact and diplomacy, and the talent to think "off-script to deliver the best solution in a timely, efficient manner. A high school diploma or the equivalent is required, along with the flexibility to work overtime, weekends.Fluent in another language? Certain locations have amazing bilingual opportunities available!

If you're ready to be the Voice of Awesome and you'd welcome the challenge of providing exceptional support in a supportive, team setting, we'd like to hear from you.

To get started on this new and exciting path, please use the link below to review the full job description and complete an application.

Comcast is an Affirmative Action/EEO employer M/F/D/V


Ready to fast-forward your career? Then join Comcast as we shape the future at the intersection of media + technology. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Learn more about us or start your job search now!

  • Company:
  • Employment Type:
    Full Time
  • Work Experience:
    1+ to 2 Years
  • Career Level:
    Entry Level
  • Education Level:
    High School or equivalent
  • Job Category:
    Customer Support/Client Care
  • Industries:
    Telecommunications Services
  • Reference Code: