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Customer Care Representative
The American Chemistry Council (ACC), a national trade association representing the world’s leading chemical and plastics manufacturers, currently has an opportunity for a Customer Care Representative for its CHEMTREC division. ACC represents its members on public policy issues; coordinates the industry’s research and testing programs; and administers Responsible Care®, the industry’s environment, health, safety and security performance improvement initiative.
This position is responsible for providing customer service assistance to individuals who contact CHEMTREC by identifying their needs, as well as identifying the needs of the customers and routing to the appropriate CHEMTREC department. This position is also responsible for processing and addressing requests about Safety Data Sheets (SDS) for CHEMTREC customers, creating new and maintaining existing customer accounts, and completing special assignments assigned to the entire group. This position reports directly to the Manager, Customer Fulfillment.
Other key duties and responsibilities of the position include answering incoming customer and prospect telephone calls, fulfilling electronic requests, responding to customer inquiries and providing requested/applicable documents and reports; assessing the needs of incoming requests, both via phone and email, and routing to the appropriate CHEMTREC staff/department; providing customer service support relating to registration procedures, SDS submission guidelines, product pricing, payment status and general account status information; indexing electronic SDS using SharePoint; and maintaining and updating customer account information within the Customer Relationship Management (CRM) utility.
Required qualifications include anAssociate’s degree in a relevant field or two years progressive work experience; ability to manage and prioritize multiple projects and tasks, with minimal supervision, exercise sound judgment; demonstrated ability to work independently on a variety of complex matters simultaneously while also working in a team environment; strong written and oral communication skills as well the ability to listen and communicate with both technical and non-technical customers effectively and provide appropriate solutions; working knowledge of Microsoft Office including Outlook, Word, Excel, and PowerPoint; and ability to work flexible hours, (e.g., 6:00 am – 2:30 pm, 8:30 am – 5 pm, 12 pm – 8:30 pm, etc.) as well as a rotating schedule and non-core business hours and weekends a must.
To learn more about CHEMTREC, visit our web site at www.CHEMTREC.com. ACC offers a salary commensurate with experience and excellent benefits. If you meet the qualifications, please forward your resume and cover letter, including salary requirements.