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Customer Service Administrator

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  • CareersUSA
  • CareersUSA
  • CareersUSA
  • CareersUSA
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job Summary
Company:
CareersUSA
Location:
Bala Cynwyd, PA 19004
Salary/Wage:
14.50 - 14.50 $ /hour
Job Status/Type:
Full Time, Employee
Work Experience:
2+ to 5 Years
Career Level:
Experienced (Non-Manager)
Job Category:
Customer Support/Client Care
Occupations:
Account Management (Non-Commissioned);Call Center;General/Other: Customer Support/Client Care
Industry:
Healthcare Services;Medical Devices and Supplies;Other/Not Classified
Phone:
610-892-2500
Fax:
610-892-2501
Reference Code:
SPR-CSA
Apply Online
Apply Online

Customer Service Administrator

CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you:
 
Our client is seeking a Customer Service Associate in Bala Cynwyd, PA.

Earn $14.50 per hour at this full-time, temp-to-hire position.  Work 40 hours per week, any one of three possible shifts:

1st Shift - 9:00 AM to 4:00 PM
2nd Shift - 4:00 PM to 12:00 AM
3rd Shift - 12:00 AM to 8:00 AM 


Job Description:
  • Patient registration, order entry, patient follow-up, device troubleshooting, status reporting and resolving customer issues without escalation
  • Handle 50-60 inbound calls per day with speed, accuracy and efficiency
  • Make 50-60 outbound calls per day to patients, hospitals and internal customers
  • Log all call details
  • Contribute in meeting and exceeding service goals by minimizing customer wait times and efficiently servicing customers' needs while acting as a liaison between the customer and departments within the company
Requirements:
  • College degree (AS, BA or BS minimum)
  • 2+ years of customer service experience
  • Experience working with cardiac patients preferred
  • Experience in the medical device industry or healthcare is desirable
  • Exceptional customer service skills and a proven ability to perform in a diverse and dynamic environment, as well as excellent interpersonal, organizational and verbal communication skills
  • Must be able to work on a computer and internet for the entire shift, using multiple applications in a stationary cubicle environment to service continuous customer calls
  • Must be able to work all three shifts and weekends as the customer service center is open 24/7
Contact Information:
About CareersUSA
CareersUSA is a national staffing firm headquartered in Boca Raton, Florida, offering a wide range of staffing services, including temporary, temp-to-hire, direct hire, pay rolling and HR Solution. Founded in 1981, CareersUSA has grown its network of offices throughout the country and offers employment opportunities in all industries.

As a Woman-Owned Business Enterprise, we are positioned to accommodate diversity requirements, while assisting skilled and dependable individuals in contributing to an evolving workplace.

CareersUSA is committed to providing equal employment opportunities.

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