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Job Summary
  • Company
    Teleperformance USA
  • Location
    Abilene, TX 79602
  • Job Type
    Full Time
    Employee
  • Job Category:
    Customer Support/Client Care
  • Occupations:
    Call Center
    Retail Customer Service
    Technical Customer Service
  • Years of Experience
    Less than 1 Year
  • Career Level
    Entry Level
  • Industries
    All
    Telecommunications Services
  • Education Level
    High School or equivalent
View this videoView company video
 Length: 2:03 min
Teleperformance USA Careers
Bilingual Spanish - Customer Care Professional

Customer Care Professional
Bilingual Spanish and English Speaking

About the Company

Teleperformance is the number one contact center and client relationship management company in the world.  Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.  Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

 

Primary Duties, Responsibilities and Requirements:

·         Responsible for all customer inquiries and questions

·         Provide excellent customer service at all times

·         Follow up to customer inquiries by taking specific action in a timely manner

·         Troubleshoot equipment and system problems

·         Exercise retention efforts when appropriate

·         Identify customers who are comparison-shopping and inquiring about contract terms - assisting thecustomer with the correct price plan

·         Work with confidential customer information

·         Problem solve to help customers resolve issues on first call

·         Enters data from customers into various software programs

·         Appropriately communicate with upset customers to resolve their inquiries

·         Thrives as a team player in a fast-paced, high-energy, change-oriented environment

·         Participates in additional training courses when needed

·         Performs other related duties and assignments as required and as assigned by supervisor or manager

 

Experience/Requirements:
Must be fluent in English and Spanish (Written and Spoken)

·         6 months Call Center experience preferred

·         Must be 18 years old

·         Type 25 wpm

·         High School Graduate or GED
·         Ability to use desktop computer system and hardware, e.g. mouse, keyboard

·         Logical problem solving skills and ability to multi-task

·         Proven oral and written communication skills

·         Must have availability to work various shifts influenced by current business needs.

·         Ability to use Windows operating systems and navigate between various windows

·         Provide a positive, professional, empathetic and customer-focused manner

·         Good organization and work prioritization skills

·         Must be able to pass a Federal Background Check and Drug testing

About Us
About Teleperformance USA
At Teleperformance, the worldwide leading provider of outstanding customer experience at every single opportunity, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection operations.

The Group operates about 100,000 computerized workstations, with more than 138,000 employees across 270 contact centers in 46 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.
Teleperformance, the worldwide leading provider of outstanding customer experience at every single opportunity.

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