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Bilingual Spanish - Customer C...

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Job Summary

Company
Teleperformance USA
Location
Abilene, TX 79602
Industries
All
Telecommunications Services
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Education Level
High School or equivalent
Career Level
Entry Level

Bilingual Spanish - Customer Care Professional

About the Job

Customer Care Professional
Bilingual Spanish and English Speaking

About the Company

Teleperformance is the number one contact center and client relationship management company in the world.  Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.  Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

 

Primary Duties, Responsibilities and Requirements:

·         Responsible for all customer inquiries and questions

·         Provide excellent customer service at all times

·         Follow up to customer inquiries by taking specific action in a timely manner

·         Troubleshoot equipment and system problems

·         Exercise retention efforts when appropriate

·         Identify customers who are comparison-shopping and inquiring about contract terms - assisting thecustomer with the correct price plan

·         Work with confidential customer information

·         Problem solve to help customers resolve issues on first call

·         Enters data from customers into various software programs

·         Appropriately communicate with upset customers to resolve their inquiries

·         Thrives as a team player in a fast-paced, high-energy, change-oriented environment

·         Participates in additional training courses when needed

·         Performs other related duties and assignments as required and as assigned by supervisor or manager

 

Experience/Requirements:
Must be fluent in English and Spanish (Written and Spoken)

·         6 months Call Center experience preferred

·         Must be 18 years old

·         Type 25 wpm

·         High School Graduate or GED
·         Ability to use desktop computer system and hardware, e.g. mouse, keyboard

·         Logical problem solving skills and ability to multi-task

·         Proven oral and written communication skills

·         Must have availability to work various shifts influenced by current business needs.

·         Ability to use Windows operating systems and navigate between various windows

·         Provide a positive, professional, empathetic and customer-focused manner

·         Good organization and work prioritization skills

·         Must be able to pass a Federal Background Check and Drug testing

 

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