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Customer Service Associate

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Job Summary

Solon, OH 44139
Manufacturing - Other
Job Type
Full Time
Years of Experience
1+ to 2 Years
Education Level
High School or equivalent
Career Level
Entry Level

Customer Service Associate

About the Job

Granex Industries, Inc. is a vertically integrated company located in Solon, OH providing custom fabricated natural stone material solutions for residential, commercial, hospitality, restaurant and specialty projects. Established in 2006, Granex Industries set out to change the granite and stone fabrication industry by creating a company focused on providing the highest quality stone available coupled with an exceptional customer service experience.


Granex Industries is a proud, active member of various, noteworthy associations within the stone, remodeling and building industries including: the Marble Institute of America (MIA), the Home Builders Association (HBA- Cleveland and Akron branches), the National Kitchen and Bath Association, (NKBA), and the Northern Ohio Apartment Association (NOAA).


Position Description


Granex Industries, Inc.is seeking a motivated, customer-focused individual with exceptional communication skills for the open position of Customer Service Assistant.  This position is responsible for providing high-quality, in-house support to customers and staff ensuring a professional, customer focused approach while demonstrating proficient skills in communication and customer interaction.


The ideal candidate is a flexible individual who thrives in a fast-paced environment bringing with them proficient skills and experience in telecommunication systems, customer service and office administration.


A pleasant, enthusiastic, energetic personality is a must. Past experience and/or interest in the areas of interior design, sales and/or granite industry is highly preferred.


Essential Responsibilities:


  • Receive and direct incoming calls accurately and professionally, demonstrating exceptional telephone communication skills throughout each interaction.
  • Greet and attend to incoming customers and clients, creating a welcoming, positive environment for each individual upon arrival.
  • Provide product assistance and recommendations to in-house customers, ensuring high-quality customer service and support.
  • Ensure both company software and internal contacts are updated with pertinent, customer information when needed to ensure a seamless, customer-facing process.
  • Maintain knowledge of Granex Industries products and services to ensure reliable customer communication and interaction.
  • Respond to customer inquiries and concerns, ensuring timely responses, involving internal staff and management when necessary. 
  • Perform additional, clerical and administrative duties as assigned.



Knowledge, Skills and Abilities:

  • Exceptional oral and written communication skills
  • Excellent customer service and interpersonal skills
  • Proficient in telecommunication systems and standard office equipment
  • Intermediate to advanced proficiency with the Internet and MS Suite
  • Ability to quickly adapt to change in a fast-paced environment
  • Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously
  • Strong attention to detail
  • Must be able to work independently as well as part of a team


Additional Details:

Compensation: Hourly

Benefits: Medical, dental, vision, life insurance, 401K plan, vacation, and sick days

Work Schedule: Monday – Friday, 9:00am – 5pm, Saturday 9am to 1pm (every fourth Saturday)

Start Date: Immediately

Career Level:  Entry

Experience:  1 to 3 Years in applicable field including, but not limited to, Customer Service, Marketing and/or Sales

Education:Bachelor’s Degree in related field of study preferred High School or equivalent completion required

Job Type: Employee

Status: Full Time



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