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Customer Service Rep

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Job Summary

The Phia Group
Braintree, MA 02184
Job Type
Full Time
Education Level
High School or equivalent
30,000.00 - 33,000.00 $ /year

Customer Service Rep

About the Job

The Phia Group, LLC is a thriving, service-oriented company representing health insurance carriers and third party administrators nationwide. We seek to provide our clients with innovative cost saving solutions, and are constantly expanding our service offerings. We continue to enjoy growth thanks to our passion, as well as a belief that our talented and committed team is our most valuable resource. Now, we seek to add another full-time Customer Service Representative to that team.



Answering telephone calls from insured’s and obtaining details as to how or where their injury or illness occurred, transferring calls to the staff from attorneys, adjusters, insured’s, etc.  In addition, duties include performing numerous administrative tasks scanning incoming correspondence and closed cases.



·         Answering phone calls from insured’s, attorneys, adjuster’s, clients, etc

·         Checking voicemails and returning calls to insured’s

·         Scanning Phia Accident Questionnaires

·         Scanning Closed Cases

·         Scanning Client Info Sheets / Case Referrals

·         Correspondence & Documents to Satellite Offices



  • Excellent telephone, writing, and communication skills
  • Excellent attention to detail with the ability to multi-task
  • Outstanding organizational, interpersonal, and administrative skills
  • Must have the ability to work as part of a team, as well as to work independently
  • Must be self-motivated and able to meet deadlines under pressure
  • Previous experience answering high volume calls a MUST
  • Call Center Experience a plus
  • Ability to speak Spanish a PLUS

Benefits and compensation are negotiable with many incentive-based bonuses and opportunities for growth available. For consideration, please email a cover page and resume to jobs@phiagroup.com. NO PHONE CALLS PLEASE.


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