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  • CareersUSA
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job Summary
Company:
CareersUSA
Location:
Wilmington, DE 19808
Salary/Wage:
14.00 - 14.00 $ /hour
Job Status/Type:
Full Time, Temporary/Contract/Project
Work Experience:
2+ to 5 Years
Career Level:
Experienced (Non-Manager)
Education Level:
Bachelor's Degree
Job Category:
Customer Support/Client Care
Occupations:
Account Management (Non-Commissioned);Call Center;General/Other: Customer Support/Client Care
Industry:
Banking;Business Services - Other;Financial Services
Phone:
302-737-3600
Fax:
302-737-3606
Reference Code:
NEW-CSR/CllctRep
Apply Online
Apply Online

Customer Service Representative and Collections Representative

CareersUSA, a leader in the staffing industry with over 32 years of experience, has another job opportunity for you:


Our client is seeking Customer Service Representatives and Collections Representatives in Wilmington, DE.


Earn $14.00 per hour at these full-time, temporary positions. Work 40 hours per week, Monday - Friday, 8:00 AM - 5:00 PM.


Job Description:

  • Initial responsibilities will be focused on File Room and other administrative duties while being trained to handle Customer Service calls
  • Our client is recognized for providing exceptional Customer Service; therefore the candidate will need to demonstrate a desire to excel in that area
  • Collections includes making outbound/receive inbound calls on accounts that are past due
  • Assist customers with bringing their accounts current (approximately 200+ phone calls daily)
  • Identify root cause of customer delinquency and generate effective solutions for client and customer
  • Conduct minimal skip tracing necessary to prepare account for next level of collections
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude

 

Requirements:

  • 4 Year Bachelor's Degree
  • Basic computer skills, including familiarity with a Windows based environment
  • WPM Typing Speed 60+ preferred
  • Able to multi-task (ability to talk and type simultaneously is a must)
  • Customer service oriented
  • Self starters
  • Eager to learn
  • Bilingual (Spanish) a plus

 

Contact Information:

About CareersUSA
CareersUSA is a national staffing firm headquartered in Boca Raton, Florida, offering a wide range of staffing services, including temporary, temp-to-hire, direct hire, pay rolling and HR Solution. Founded in 1981, CareersUSA has grown its network of offices throughout the country and offers employment opportunities in all industries.

As a Woman-Owned Business Enterprise, we are positioned to accommodate diversity requirements, while assisting skilled and dependable individuals in contributing to an evolving workplace.

CareersUSA is committed to providing equal employment opportunities.

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