|

Get new similar jobs by email for

Customer Service Representativ...

By continuing you agree to Monster's Privacy policy, Terms of use and use of cookies.
Monster
 
 
 
 

Job Summary

Company
CareersUSA
Location
Philadelphia, PA 19139
Industries
Insurance
Healthcare Services
Medical Devices and Supplies
Job Type
Full Time
Temporary/Contract/Project
Years of Experience
1+ to 2 Years
Career Level
Experienced (Non-Manager)
Salary
13.25 - 13.64 $ /hour
Job Reference Code
PHL-CSR-Med
Contact Information
CareersUSA
Phone:  215-561-3800
Fax:  215-561-8329

Customer Service Representative - Insurance

About the Job

CareersUSA, a leader in the staffing industry with over 33 years of experience, has another job opportunity for you:


Our client is seeking Customer Service Representatives in Philadelphia, PA.


Earn $13.25 to $13.64 per hour at these full-time, temporary positions. Work 37.5 hours per week, Monday - Friday, 8:30 AM - 5:00 PM.

 

Job Description:

  • Assist members with questions concerning eligibility, billing, claims, general coverage questions, PCP and address changes, and any questions or concerns about their Medicare Advantage health and prescription drug benefits
  • Create accurate and timely member documentation concerning all phone calls taken according to departmental operating guidelines
  • Presents and projects a positive image of the company in and out of the office to fellow employees, members, providers, and the community
  • Answers inbound calls with a sense of urgency while meeting or exceeding company standards
  • Strive for first call resolution while ensuring that the inquiries have been addressed to the customer's satisfaction
  • Investigates requests from customers for refunds, credits, and retroactive changes as appropriate
  • Follow up with customers and make outbound calls when necessary to prevent additional calls and customer dissatisfaction
  • Develop knowledge of Medicare products and CMS guidelines across functional disciplines
  • Performs other duties as assigned

 

Requirements:

  • 1 - 2 years experience in the health insurance industry preferred with a combined focus on production and quality
  • Experience working with the elderly population helpful
  • Demonstrate ability to deal effectively with others and have a willingness to be a team player
  • Excellent verbal and written communication skills
  • Knowledge of standard office practices and procedures, including the operation of office equipment, such as personal computers, word processing, spreadsheet and presentation programs


Contact Information:

 

Job Tools

  • Follow Company
    Your information may be shared with the company.
  • Following Company
  • Print
  • Share
  • Report this job

Quantcast