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Customer Service Representativ...

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Spherion 2
arrow1 Company:
arrow2 Location:
  Canonsburg, PA 15317
arrow3 Salary/Wage:
  11.00 - 13.00 $ /hour
arrow4 Status:
  Full Time
arrow5 Job Category:
  Customer Support/Client Care
arrow6 Work Experience:
  Less than 1 Year
arrow7 Career Level:
  Entry Level

Customer Service Representative

Essential job functions:

  • Identifying  Referral status
  • Identifying New Rx File, MD file, Re-auth file, Progress file
  • Timely Processing and forwarding all re-authorization request to the adjuster/case manager/UM providers as directed by the payers specific protocols/workers compensation state law and department protocol
  • Effectively communicating directly with the providers all authorizations/certification letters received from the adjuster/case mangers/UM providers.
  • effectively communicating via phone or email with the adjuster and case manager
  • Knowledge of assigned payor specific protocols and workers compensation state laws


Abilities required

  • Excellent verbal and written communication skills
  • Excellent organizational, time management, and multitasking skills
  • Ability to self direct
  • Able to work independently
  • Detail oriented
  • Computer knowledge: Microsoft Word; Outlook E-mail; Excel & PowerPoint
  • Ability to communicate effectively with customers
  • Basic understanding of workers compensation
  • Able to make informed decisions independently
  • Team-Player



*All shifts may not be available and shifts are "as needed" for business needs.

8:00 am - 5:00 pm

9:00 am - 6:00 pm

10:00 am - 7:00 pm

11:00 am - 8:00 pm

12:00 pm - 9:00 pm


Since 1946, Spherion has placed millions of talented individuals in rewarding administrative, clerical, light industrial, customer service, non-clinical healthcare and professional jobs. Filling a broad mix of flexible, temp-to-hire and direct hire positions, Spherion is a trusted recruiting and staffing partner to more than 3,000 companies nationwide.