Customer Service Representative
ANH Refractories provides high heat products & solutions worldwide for all major Steel producers. We are currently looking for an energetic, analytical and multi-tasking individual to coordinate the order management process with selected Steel customers.
ResponsibilitiesOrder entry and maintenance Quotations: bill of materials, cost/list price lookup, secure new item specs, drawings, mold cost, fab and std costs; research product availability and substitutions Product sourcing Post sale maintenance: process returns, investigate monetary disputes, MDF process adherence, process replacements and credit memos; tracks process payments; work with credit to resolve any accounting issues; process invoices Provide support for team, manager, sales and others as required, including training, account backup and miscellaneous clerical tasks
QualificationsB.A. or B.S. degree in business or a related field or equivalent experience Excellent communication, organizational, negotiation and diplomatic skills; ability to multi-task Proficient in Microsoft Office applications 1-2 years customer service or marketing experience for a manufacturing company, supply chain or logistics