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Customer Service Representativ...

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Job Summary

Company
ANH Refractories Company
Location
Coraopolis, PA 15108
Job Type
Full Time
Employee
Years of Experience
2+ to 5 Years
Education Level
Bachelor's Degree
Career Level
Experienced (Non-Manager)
Contact Information
ANH Refractories Company
400 Fairway Drive
Moon Township, PA 15108
Fax:  412/375-6731

Customer Service Representative

About the Job

Customer Service Representative

Job Description

ANH Refractories provides high heat products & solutions worldwide for all major Steel producers. We are currently looking for an energetic, analytical and multi-tasking individual to coordinate the order management process with selected Steel customers.

Responsibilities

  • Order entry and maintenance
  • Quotations: bill of materials, cost/list price lookup, secure new item specs, drawings, mold cost, fab and std costs; research product availability and substitutions
  • Product sourcing
  • Post sale maintenance: process returns, investigate monetary disputes, MDF process adherence, process replacements and credit memos; tracks process payments; work with credit to resolve any accounting issues; process invoices
  • Provide support for team, manager, sales and others as required, including training, account backup and miscellaneous clerical tasks
  •  

    Qualifications

  • B.A. or B.S. degree in business or a related field or equivalent experience
  • Excellent communication, organizational, negotiation and diplomatic skills; ability to multi-task
  • Proficient in Microsoft Office applications
  • 1-2 years customer service or marketing experience for a manufacturing company, supply chain or logistics
  •  

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