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Customer Service Representativ...

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Job Summary

Company
Geeks On Call
Location
Independence, OH 44131
Industries
Computer/IT Services
Job Type
Full Time
Employee
Years of Experience
2+ to 5 Years
Career Level
Experienced (Non-Manager)
Salary
10.00 - 12.00 $ /hour
+commissions

Customer Service Representative

About the Job


Company: Geeks on Call
Department: Call Center
Position: Customer Service Representative
Position Status: Full Time
Availability Required: Day / Evening / Weekends

Job Purpose:


Primary inbound Call Center 60% with strong customer service.  Secondary outbound telemarketing 40% and survey completion.

 

Job Summary:

 

Looking for a sales driven individual who has excellent customer service skills, excellent written and oral communication, works with general supervision performing duties as described with special attention to detail, accuracy and deadlines.

 

  • Inbound phone calls
  • Outbound telemarketing calls
  • Outbound performance surveys
  • Enter and process new service orders
  • Locate information for technicians and customers
  • Service issues by clarifying the complaint, determining the cause, and resolving
  • Update and send daily reports
  • Assist with marketing efforts

 

 

Skills & Requirements:

Must be well versed in professional communication
Must have a minimum of 2 years call center or customer service experience
Must be able to type a minimum of 40 WPM

Must be proficient in Microsoft Excel and Word
Must be able to multi-task (talk & type in several applications)
Must have reliable transportation to/from Independence office
Must have basic computer knowledge (Internet, Email, Messenger)
Must be detail oriented
Bilingual in Spanish is a plus

 

 

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