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Customer Service Representativ...

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Job Summary

Company
Frank Winne & Son, Inc
Location
Mount Laurel, NJ 08054
Industries
Other/Not Classified
Job Type
Full Time
Employee
Years of Experience
Less than 1 Year
Education Level
High School or equivalent
Career Level
Entry Level

Customer Service Representative

About the Job

About the Company
Frank Winne & Son, Inc. is a fast-paced, aggressive mid-sized company that has shown consistent revenue growth year after year. A comprehensive product line and customer support are what keep customers coming back.

About the Opportunity
At Frank Winne & Son, Inc., you will find a fun-loving, hard-working bunch of people. Frank Winne & Son, Inc. is like a family in which all employees are truly valued and treated with respect. The culture is relaxed and laid-back and the dress casual. You'll get the chance to work with bright, highly motivated people.

We need a talented individual to fill the role of Customer Service Representative for Frank Winne & Son, Inc.. In this position, you will be the one who serves customers; attracts potential customers; opens customer accounts; resolves product or service problems; recommends potential products or services to management; prepares product or service reports; contributes to team effort.

Qualifications

  • Encourages open communication by listening attentively and actively. Seeks to fully understand information from many points of view.
  • Uses superior customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, projects professional tone, handles complaints, and records statistics on each call.
  • Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.
  • Capable of producing comprehensive documentation.
  • Handles complex problems effectively. Separates key issues and generates multiple solutions.
  • Experience resolving conflict between groups with opposing perspectives, agendas, or priorities.
  • Committed to exceeding quality standards and providing exceptional products and services.
  • Competently analyzes and prioritizes information to make appropriate recommendations.
  • Can explain product features and benefits.
  • High School Diploma or equivalent experience.

Benefits
We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, dental insurance, and medical insurance.

*Local applicants encouraged to apply. All resumes are held in confidence. No recruiters or agencies without a previously signed contract. No phone calls please.
 

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