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Customer Service Representativ...
Large Association in Alexandria, VA is looking for someone with call center experience, for their Customer Service Dept.
Must possess a great positive attitude, strong customer service and data entry skills. Also, candidates should have great attention to details, with the ability to learn quickly in a fast paced environment.
This is a wonderful opportunity! We are VERY motivated to get someone in place ASAP!
-MUST HAVE PRIOR CALL CENTER EXPERIENCE TO BE CONSIDERED
-MUST HAVE A PROFESSIONAL, FRIENDLY ATTITUDE FOR CUSTOMERS
-MUST HAVE RELIABLE TRANSPORTATION
- MUST LIVE IN THE NORTHERN VA AREA
•Respond to calls via the toll free line in a courteous and timely manner
•Must be able to answer a minimum of 100 calls per day during peak periods within 6 months of employment.
•Process all member account updates (i.e., address changes, reinstatements, etc.) using Personify database and any forms as necessary
•Assume ownership and accountability for resolution of all inquiries related to customer service
•Provide technical assistance, support and advice to members regarding online services and products, which includes troubleshooting problems and providing problem escalation, follow-up and documentation
•Must be fluent in all program applications within 6 months of employment
•Receive cross-training in the Records/Applications Department, Publication, Journals, Continuing Education, and Conferences
•Complete outbound telemarketing calls in association with arrears, welcome, Students and others type of calls on a need to basis.
•Minimum of 15-20 calls per hour to be made per rep per assigned days
PLEASE DO NOT RESPOND TO THIS AD IF YOU DO NOT HAVE PRIOR CUSTOMER SERVICE EXPERIENCE.
PLEASE DO NOT RESPOND IF YOU CAN NOT START WORK WITHIN IMMEDIATELY
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At Keepers, we search for people who are interested in finding the perfect career for their own special talents. And who possess the drive and determination to achieve their goals. Once we find them, we hire them and pay them a salary with benefits. This gives our associates the freedom to audition with different companies, so they can be sure they’re making the right decision, and you can be sure they meet your needs. Our goal is simple – to make the best possible match between employer and employee.
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