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Customer Service Representativ...
Large Association in Reston, VA looking for someone with call center experience, for their Customer Service Dept.
-MUST HAVE PRIOR CALL CENTER EXPERIENCE TO BE CONSIDERED.
-OUR OFFICE IS NOT METRO ACCESSIBLE, MUST HAVE RELIABLE TRANSPORTATION AND LOCAL TO NORTHERN VA
•Respond to calls via the toll free line in a courteous and timely manner
•Must be able to answer a minimum of 60 calls per day during peak periods within 6 months of employment.
•Process all member account updates (i.e., address changes, reinstatements, etc.) using Personify database and any forms as necessary
•Receive, research and respond to member inquiries received by telephone regarding ASCE's membership, society membership (s), services, benefits and status of individual membership
•Assume ownership and accountability for resolution of all inquiries related to customer service
•Support the internal customer
•Provide technical assistance, support and advice to members regarding online services and products, which includes troubleshooting problems and providing problem escalation, follow-up and documentation
•Must be fluent in all program applications within 6 months of employment
•Receive cross-training in the Records/Applications Department, Publication, Journals, Continuing Education, and Conferences
•Complete outbound telemarketing calls in association with arrears, welcome, Students and others type of calls on a need to basis.
•Minimum of 15-20 calls per hour to be made per rep per assigned days
At Keepers, we take pride in not being your " Ordinary Staffing Firm " . This starts with our Name…..Keepers
Everyone has met Keepers in their life, even Mom knew what a Keeper was when you brought home that first boyfriend or girlfriend. And…. She was not shy if she did not approve….however, if she approved…. she was quick to say, I like her, She is a real Keeper !
We look for the best Keepers. And hire them.
At Keepers, we search for people who are interested in finding the perfect career for their own special talents. And who possess the drive and determination to achieve their goals. Once we find them, we hire them and pay them a salary with benefits. This gives our associates the freedom to audition with different companies, so they can be sure they’re making the right decision, and you can be sure they meet your needs. Our goal is simple – to make the best possible match between employer and employee.
As one of the most Unique and Quality Driven Staffing Firms….. Our Branch teams proudly offer Temporary positions, Contract positions, Temp-to-Perm, Direct Hire and Pay rolling services