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Customer Service Representativ...

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Who We Are:

At Verizon, our people are busy changing the world—tackling the toughest challenges in areas like Healthcare, Energy, Public Safety, and Education. With an outward focus on our customers and integrity at our core, we're creating technology solutions that help businesses optimize their operations, families connect from anywhere, and whole communities leave smaller, greener footprints. The result? Widespread impact on the way people live, work and play across the entire globe.

That's why we need the best and the brightest minds to join our team. People like you— determined to push boundaries, drive real change, and help us create a smarter, better future for all.

What We Do:

From secure cloud computing, to Machine-to-Machine communication, to robust omnichannel experiences, we're spearheading tomorrow's innovations, today. Our solutions are empowering individuals, businesses, and communities everywhere to unlock their potential and realize the power of technology. That means connecting children to hands-on learning experiences, enabling global businesses to build mobile workforces, and helping municipalities run greener and more efficiently. Simply put: we're creating a better future. And you can be a part of it.

What We Offer:

On top of being a part of the company that's changing the world through groundbreaking technology, you'll enjoy a competitive salary and benefits so robust we call them Total Rewards.

  • Medical, dental and vision
  • Award-winning training
  • Tuition assistance
  • 401(k) savings plan
  • Employee discounts on plans and technology
  • Health and wellness programs

Customer Service Representative

Job Reference Number:
354469-1A
Business Unit:
Telecommunications Services

Job Description

Responsibilities

About Verizon Wireless
We believe in the power of technology to solve just about anything. And we've put our sharpest minds to the task. Whatever your passion and expertise, when you join VZW, you'll find a sales team determined to change the world and empower our customers to do the same!. You'll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. And we'll provide you with robust training opportunities and outstanding benefits. So you're always supported to realize your goals.
Join us, and create an inspiring career with the company that meets every day with one question: "What do we want to build next?"
Role

As a Verizon Wireless Experience Specialist, you'll use your excellent customer service and communication skills to create powerful in-store experiences for our customers. You'll not only introduce our customers to Verizon Wireless and showcase our technologies you'll fuel customer loyalty by empowering them with technical knowledge that can improve the way they live, work and play.

Responsibilities

As a confident, professional individual with a rich understanding of VZW technology and services, you will:

Deliver the ultimate Verizon Wireless customer experience in our retail stores
Create a welcoming and exciting store environment
Introduce customers to the store, direct customer traffic and promote store exploration
Ensure customers needs are met in a timely manner
Quickly and completely resolve customer issues
Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality
Facilitate wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories
Sell solutions and process customer transactions
Contribute to the overall health and performance of your retail store by supporting daily business operations, including selling technology solutions, stocking inventory, and processing customer transactions when needed
Ensure that all interactive displays are operational

Qualifications

Qualifications

Are you a good fit for the Experience Specialist role? A 2-year degree or at least 1year of relevant work experience is required for this position. Full time positions also require flexible schedule availability including evenings and weekends (may differ for Part Time positions). A four-year degree is strongly preferred.

Additionally, the following skills and attributes will be integral to your success:

Excellent communication skills
Comfortable presenting to small and large groups
Passionate about teaching others
Passionate about technology
Resourceful
Motivated to learn
Comfortable in a fast-paced, dynamic environment
Exceptional relationship-building skills
Professionalism and poise

Equal Employment Opportunity

  • Verizon is a Federal Contractor
  • Verizon requests veteran priority referrals
  • Verizon is an equal opportunity and affirmative action employer M/F/Disability/Vet.

Apply Online

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