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Job Summary

The New York Times
New York City, NY 10018
Job Type
Full Time

Development Manager, Customer Service Applications

About the Job

Job Description:  

Experienced manager with strong hands-on background in agile software development practices, e-commerce and user-facing interactive applications, as well as advanced technologies, including Java EE, PHP, relational and NoSQL databases, and Web architecture required to join the New York Times team to lead development of next generation Customer Service applications. New York Times introduced paid subscriptions in 2011 and the project has since generated over 600,000 paid subscriptions. The role would require the candidate to lead a team of developers. The team would analyze, design, and develop solutions on top of the current Customer Service application to support evolving business requirements. The implementation environment is PHP, Java EE, and Linux. Job location is at The New York Times offices in New York City.


·       Strong Java and PHP

·       Strong relational database background (Oracle, MySQL)

·       Knowledge of NoSQL databases (MongoDB, Cassandra, etc)

·       Knowledge of Search systems (ElasticSearch, SOLR, etc)

·       Strong understanding of Web Services

·       Strong knowledge of data structures and algorithms

·       Experience leading an Agile development process required

·       Experience leading engineering teams required

·       Experience with Sugar CRM is a plus

·       Excellent communication skills, must be able to define solutions and partner with other development teams on execution

·       Formal Computer Science background


·       Day-to-day management of an engineering team

·       Design, develop, and maintain web applications

·       Ensure applications are developed with sufficient unit test coverage

·       Work closely with QA to iterate on bug fixes

·       See all changes through to production deployment

·       Lead end-to-end solutions with dependencies on other teams

Company Information:  The New York Times Company (NYSE: NYT) is a global media organization dedicated to enhancing society by creating, collecting and distributing high-quality news and information.  The company includes The New York Times, International New York Times, NYTimes.com, INYT.com and related properties. It is known globally for excellence in its journalism, and innovation in its print and digital storytelling and its business model.  Follow news about the company at @NYTimesComm.
EEO Statement: The New York Times Company is an equal employment opportunity employer, and does not discriminate on the basis of race, color, religion, gender, sexual orientation, marital status, age, disability, national origin, citizenship or any other protected characteristic. The New York Times Company is committed to diversity in its most inclusive sense.

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