Monster
 

Confidential Posting

 
 
 

Job Summary

Location
Costa Mesa, CA 92626
Industries
Real Estate/Property Management
Job Type
Full Time
Employee
Salary
35,000.00 - 40,000.00 USD /year

eCommerce Business Analyst

About the Job


Summary


Responsible for all eCommerce Division reporting and analysis.  Directs offshore partner in completing weekly and monthly reports.  Analyzes key business drivers and surfaces issues to Vice President and eCommerce division leaders. Recommends opportunities for revenue growth and cost savings.  Partners with IT to design and implement system enhancements.  Assists with development of Call Center best practices.  Ensures effective systems performance. 


Essential duties and responsibilities include the following. Other duties may be assigned.




  • Lead division reporting and analysis utilizing Omniture web analytics and internally created systems



    • Produce actionable, summary and detailed level reporting for the Marketing, Lead Management and Agent teams


    • Assist business leaders by performing ad hoc analyses to diagnose business issues and providing fact-based suggestions for improvement


    • Ensure executives and department leaders have frequent visibility to key business drivers


    • Confirm integrity of all reporting data


  • Assist in development of the division annual operating budget and monthly forecast


  • Assist in development of key metrics and analytical performance goals for each department


  • Partner with IT and division management to design and implement system enhancements that will improve business operations


  • Provide systems training to department leaders and team members as needed


  • Perform periodic escrow audit to ensure revenue is being correctly realized

 


Required Skills


Proficiency in Omniture web analytics program


Strong conceptual and analytical skills with ability to solve business problems


Proficiency in Microsoft Excel/Access and aptitude to quickly learn various systems and software programs


Good verbal communication skills.  Able to easily translate complex system issues


Highly organized with ability to handle multiple projects simultaneously


Works cooperatively in a fast-paced, entrepreneurial environment


Knowledge of call center operations
 
 

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