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Eligibility Worker / Collector...

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Job Summary

Health Advocates
Sherman Oaks, CA 91411
Legal Services
Healthcare Services
Job Type
Full Time
Years of Experience
2+ to 5 Years
Education Level
High School or equivalent
Career Level
Experienced (Non-Manager)

Job Reference Code

Eligibility Worker / Collector - Third Party Liability

About the Job

About our Company
Health Advocates is a Healthcare Revenue Cycle company headquartered in Sherman Oaks, California. Our emphasis is in assisting hospitals to minimize their uncompensated care by qualifying their uninsured and underinsured patients for Medi-Cal, Social Security (SSI/SSD) and other health insurance benefits. Health Advocates is committed to providing exceptional services and professional representation to its hospital clients.  Health Advocates was founded in 1990 and is California’s leading and most effective Uncompensated Care Recovery company. Health Advocates currently has over 400 employees dedicated to serving over eighty (80) of California’s public and private hospitals. Health Advocates offers competitive salaries with great benefits including health benefits, 401(k) plan, 2-3 weeks paid vacation, paid holidays, sick pay, and other perks - EOE M/F/D/V.


Health Advocates is seeking an experienced Eligibility Worker / Collector for our main office in Sherman Oaks, CA.(Please note that our offices will be relocating to Chatsworth, CA by April 2014).

Job Summary

This position is responsible for the timely follow up and collection efforts of TPL claims. 

Essential Job Duties
Review accounts to determine merit of collection efforts
Generate and distribute claims, letters, and other relevant correspondence
Assist with settlement negotiations
Other related duties, as assigned.

Knowledge, Education and Experience
High school diploma or GED equivalent required
Paralegal certificate preferred
Experience with TPL claims
Hospital or medical office collections department functions, operations and procedures
Settlement practices and procedures common to hospital collections
IPAA regulations and guidelines
General clerical office practices and procedures
Type 35 wpm

Official Title:  Case Manager
osition Type:  Full-time; Non-exempt
Pay rate:  (depending on experience)

 **Note: Applicants are required to take a Basic Office Skills, Typing tests (at least 35 wpm), and other tests such as Microsoft Excel, depending on the position. Applicants being considered for hire will be required to submit to a security background check including driver’s license check and/or ID check, if applicable. 

Company Business Hours (alternative workweek schedule)
Monday – Thursday 7:30 a.m. to 5:00 p.m. 
Friday 7:30 a.m. to 12:30 p.m.
(schedule for on-site employees may differ)

Health Advocates
14721 Califa Street
Sherman Oaks, CA 91411
(818) 995-9500 main

Privacy Requirements
This position requires access to confidential protected health information (PHI). This employee is expected to protect the privacy of all PHI in accordance with Health Advocates' privacy policies and procedures and as required by state and federal law including but not limited to the HIPAA Security and Privacy Rule. 
Although this position requires access to PHI in order to do their work, the employee will have access to only the minimum amount of PHI necessary for the business function, and understands that further use or disclosure of PHI is a violation of HIPAA's Safeguards and those requirements of the Privacy Rule.


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