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Job Summary

Health Advocates
San Francisco, CA 94110
Legal Services
Healthcare Services
Financial Services
Job Type
Part Time
Years of Experience
2+ to 5 Years
Education Level
High School or equivalent
Career Level
Experienced (Non-Manager)
16.00 - 20.00 $ /hour
Depending on Experience
Job Reference Code

Customer Service / Eligibility Worker Part-time Bilingual Spanish

About the Job

Health Advocates has an opening for a part-time Bilingual Spanish Eligibility Worker position at a client hospital site in San Francisco, CA. The shift for this position is Monday and Sunday from 5:00 pm to 11:00 pm.


Eligibility Workers help qualify patients/claimants for government benefit programs such as Medi-Cal, VOC, SSI, etc. according to established guidelines. 


  • Interview patients at bedside and by telephone for various governmental assistance programs 
  • Work with County programs including Medi-Cal, Victims of Crime, and Social Security Disability 
  • Assist patients with completion of various applications 
  • Interact with governmental agencies in getting applications approved 
  • Act as a liaison between hospital personnel, the patient, and the main office staff in regards to patient accounts 
  • Process information requisitions by the main office staff 
  • Provide reassurance to patients through excellent customer service 


  • Bi-lingual (English/Spanish) required
  • 2-5 years experience working in a hospital or healthcare setting needed
  • 2-5 years experience working in an office setting
  • Must have at least one year of experience working with Medi-Cal insurance benefits.
  • Strong customer service and clerical skills required 
  • Social work experience a plus 
  • High school diploma (or GED equivalent) 
  • Valid California Drivers License and a clean DMV record 
  • Dependable vehicle with auto insurance 
  • Passion for working with the homeless, the needy and low income individuals

Official Title: Case Manager 
Position Type: Part-time, Non-Exempt
Work Shift: Monday and Sunday from 5:00 pm to 11:00 pm
Salary:$16-$20 per hour (Depending on Experience)

*Note-Applicants are required to take a Basic Office Skills, Typing tests, and other tests such as Microsoft Excel, depending on the position. Applicants being considered for hire will be required to submit to a security background check including drivers license check and/or ID check, if applicable. 

About our Company

Health Advocates is a Healthcare Revenue Cycle company headquartered in Sherman Oaks, California. Our emphasis is in assisting hospitals to minimize their uncompensated care by qualifying their uninsured and under-insured patients for Medi-Cal, Social Security (SSI/SSD) and other health insurance benefits. Health Advocates is committed to providing exceptional services and professional representation to its hospital clients. 

Health Advocates was founded in 1990 and is California's leading and most effective Uncompensated Care Recovery company. Health Advocates currently has over 400 employees dedicated to serving over eighty (80) of California's public and private hospitals. 
Health Advocates offers competitive salaries with great benefits including health benefits, 401(k) plan, 2-3 weeks paid vacation, paid holidays, sick pay, and other perks - EOE M/F/D/V

Privacy Requirements
This position requires access to confidential protected health information (PHI). This employee is expected to protect the privacy of all PHI in accordance with Health Advocates' privacy policies and procedures and as required by state and federal law including but not limited to the HIPAA Security and Privacy Rule. 

Although this position requires access to PHI in order to do their work, the employee will have access to only the minimum amount of PHI necessary for the business function, and understands that further use or disclosure of PHI is a violation of HIPAA's Safeguards and those requirements of the Privacy Rule.

Health Advocates
14721 Califa Street
Sherman Oaks, CA 
(818) 995-9500

Business Hours (alternative workweek schedule)
Monday thru Thursday 7:30 a.m. to 5:00 p.m. 
Friday 7:30 a.m. to 12:30 p.m. 
**Work schedule for off-site employees may differ.


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