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Eligibility Worker - Sherman O...

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Job Summary

Health Advocates
Sherman Oaks, CA 91411
Legal Services
Job Type
Years of Experience
2+ to 5 Years
Education Level
High School or equivalent
Career Level
Entry Level
$13.00+ /hour
Based on Experience

Eligibility Worker - Sherman Oaks

About the Job

Health Advocates is seeking responsible individuals to fill several Eligibility Worker positions at our main office in Sherman Oaks, CA. (Please note that our offices will be moving to Chatsworth, CA in May of 2014.)



Eligibility Workers help qualify patients/claimants for governmental benefits (Medi-Cal, VOC, SSI, etc.) within established guidelines.

•Telephone or in-person screening
•Completing applications
•Follow-up with customers and county workers for successful completion of cases
•Submitting applications to appropriate offices
•Updating information in computer database

•Bi-lingual (English/Spanish) required for some departments
•High School diploma or GED equivalent required
•2-3 years of strong customer service experience
•2-3 years prior experience in a people oriented job (e.g. call center/telemarketing/office or hospital environment)
•Must type at least 30 wpm

**Note: Applicants are required to take a Basic Office Skills, Retention Test, Typing tests, and other tests such as Microsoft Excel, depending on the position. Applicants being considered for hire will be required to submit to a security background check including driver’s license check and/or ID check, if applicable.

Official Title: Case Manager
Position Type: Full-time; Non-Exempt
Pay rate: $13/hr+ (depending on experience)

About our Company
Health Advocates is a Healthcare Revenue Cycle company headquartered in Sherman Oaks, California. Our emphasis is in assisting hospitals to minimize their uncompensated care by qualifying their uninsured and underinsured patients for Medi-Cal, Social Security (SSI/SSD) and other health insurance benefits. Health Advocates is committed to providing exceptional services and professional representation to its hospital clients.

Health Advocates was founded in 1990 and is California’s leading and most effective Uncompensated Care Recovery company. Health Advocates currently has over 400 employees dedicated to serving over eighty (80) of California’s public and private hospitals.

Health Advocates offers competitive salaries with great benefits including health benefits, 401(k) plan, 2-3 weeks paid vacation, paid holidays, sick pay, and other perks - EOE M/F/D/V.

Privacy Requirements
This position requires access to confidential protected health information (PHI). This employee is expected to protect the privacy of all PHI in accordance with Health Advocates’ privacy policies and procedures and as required by state and federal law including but not limited to the HIPAA Security and Privacy Rule.

Although this position requires access to PHI in order to do their work, the employee will have access to only the minimum amount of PHI necessary for the business function, and understands that further use or disclosure of PHI is a violation of HIPAA's Safeguards and those requirements of the Privacy Rule.

Business Hours (alternative workweek schedule)
Monday thru Thursday 7:30 a.m. to 5:00 p.m.
Friday 7:30 a.m. to 12:30 p.m.

Health Advocates
14721 Califa Street
Sherman Oaks, CA 91411
(818) 995-9500 main


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