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Job Summary
  • Company
    The Reynolds and Reynolds Company
  • Location
    Philadelphia, PA
  • Job Type
    Full Time
  • Job Category
    Customer Support/Client Care
  • Occupations
    Account Management (Non-Commissioned)
    General/Other: Customer Support/Client Care
    Technical Customer Service
  • Years of Experience
    Less than 1 Year
  • Career Level
    Entry Level
  • Industries
    Computer Software
    Business Services - Other
    Computer/IT Services
  • Education Level
    Bachelor's Degree

Are you customer focused, resourceful and looking to start your career with a leading provider of automotive retailing solutions, then consider joining our team! Reynolds and Reynolds, one of the top providers of premium integrated computer solutions for automobile dealerships, is seeking Customer Support Specialists to join our growing team of professionals. The position is primarily focused on providing on-site consulting support to approximately 50-70 automotive dealerships within an assigned region.


Paid Training! This position will begin with an intensive five month paid training program designed to teach you our solutions and give you the skills needed to be successful in this entry level role. If you meet our background requirements and are looking to launch your career with a great company that rewards hard work and success, this is the ideal opportunity for you!


Entry Level Customer Support Specialist


Job Responsibilities

As a Customer Support Specialist, you will be responsible for providing high level customer support at the automotive dealership location. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are using the software that they purchased to their full potential.


Customer Support Specialists work from a home office and will be provided a company car, iPhone, laptop and printer-scanner-copier equipment. 

This role will begin with an intensive five (5) month paid training program located at our office in Houston, TX. Trainees will be provided a furnished corporate apartment during the training period, as well as periodic trips home. Training for this role will consist of:


1.     Classroom instruction and online courses consisting of in-depth product training on our Dealership Retail Management System and overall dealership operations

2.     Mentor partnering to train in the field where you can apply your classroom knowledge in a real-world setting


Entry Level Customer Support Specialist


Job Requirements


We are looking for Customer Support Specialists who are self-starters and have great customer service and relationship building skills. This is an entry-level position; however previous experience working with customers is preferred.


Other requirements for the Customer Support Specialist include:


1.      Bachelor’s Degree

2.      Strong written and verbal communication skills

3.      Excellent time management and organizational skills

4.      Ability to build strong customer relationships

5.      Ability to travel between 15-30% of the time overnight depending on assigned territory


Entry Level Customer Support Specialist


Our associates love working for Reynolds and Reynolds due to our outstanding compensation and benefits package.

We offer Customer Support Specialist the following:


1.      Medical, dental, vision, and life insurance

2.      401(k) with up to 6% matching

3.      Working remotely with an iPhone, laptop, and other provided home office equipment

4.      Professional development and training

5.      Promotion from within

6.      Referral bonuses




About The Reynolds and Reynolds Company
The Reynolds and Reynolds Company-aboutus
Founded in 1866, The Reynolds and Reynolds Company () has a heritage of over 150 years of business operations – a heritage that sets us apart as we build for the future. Continually driven by our legacy of product innovation and customer service, Reynolds delivers solutions that support all areas of automotive retailing for car dealers and automakers. These solutions include a wide variety of software, business forms, and professional services that help dealerships operate more effectively and profitably in all departments – from accounting and sales to parts and service.

We believe that continuous learning is essential to the success of both our customers and our company, and we offer associates a number of ways to develop professionally and personally. As part of the Reynolds team, you will have the chance to learn and grow while supported by some of the most experienced people in our industry.

Headquartered in Dayton, Ohio, with major office locations in Houston and College Station, TX, Canada, United Kingdom and other locations across Europe, Reynolds employs more than 4,300 associates worldwide.