Functional CRM

Link Solutions, Inc.

                 “Mission First…Customer Always”

CMMI Level 2 |   ISO 9001:2008   |   ISO 20000:2005 

Functional CRM

Education                                          Bachelor’s Degree or 8 years equivalent experience

Experience                                          3+ years

Citizenship Requirement              US Citizen

Clearance Required                            Secret

Location                                           Washington, D.C.

Job Responsibilities:

·         Develop and implement processes and procedures and implement and integrate CRM solutions

·         Act as lead resource on operations and maintenance of the corporate CRM application, including gathering design and data requirements for data capture, dashboard setup, and reports

·         Serve as lead resource for integrating PeopleSoft CRM Enterprise HelpDesk 9.1 as integrated with PeopleSoft HCM 9.1

·         Request and document changes using PeopleCode/Application Classes and Integration Broker

·         Manage application customization and modification for system data capture fields, reports, and dashboards

·         Develop and provide ongoing system audit procedures to ensure proper data cleanliness and integrity and to ensure adherence to correct end-user procedures and guidelines

·         Ensure proper user security is setup, checked and maintained for all users

·         Provide first and second level support and training for CRM users and act as primary contact for all CRM issues

Skills Required:

·         3+ years experience: administering and configuring a CRM application working with workflows, page layouts, user profiles, roles, security access, data validation, upgrade/installation and report/dashboards

·         Experience with PeopleSoft CRM Enterprise HelpDesk 9.1 to include the full system lifecycle (Design, Development, System Test, QA, Implementation and Maintenance)

·         Working knowledge of PeopleSoft HCM (9.x) to include Application Engine, PeopleCode, Query Designer, Workflow, JavaScript, PeopleSoft Security and Process Scheduler

·         Working knowledge of PeopleTools (8.16, 8.45, or 8.51)

·         Working knowledge of PL/SQL, Visual Basic 3/4/5, C, C++

·         Experience with setting up synchronous/asynchronous messaging via the PeopleSoft Integration Broker

·         A strong working knowledge of Oracle Database, Oracle Forms, and Oracle Reports

·         Prior knowledge or experience in the Federal Sector industry is a plus

Link Solutions, Inc.  is an EOE. AA/M/F/D/V.  We participate in the E-Verify Employment Verification Program.

12007 Sunrise Valley Dr., Ste. 280    .    Reston, VA 20191   .   www.linksol-inc.com