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Customer Service Agent Assista...


Job Summary

Johnson Controls
Victor, NY
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Customer Service Agent Assistant

About the Job

What you will do
Under direct supervision,
tracks and provides direct support for the planned service agreement renewal
process.. Actively participates in accounts receivable activities such as
collections and new customer authorizations. Provides back up customer call
handling, as needed. Provides administrative, day to day support in the service
operational areas.

How you will do it
1. Responsible for the
scheduling, tracking and monitoring of the touch point plans and the contract
renewal life cycle process with the account owners. Escalate issues to
appropriate individuals for timely follow-up as required. May require direct
interaction with customers for follow-up to secure purchase orders or to meet
special invoicing conditions.
2. Updates the Service delivery plans as
required by team.
3. Runs query reports, researches and reconciles unaligned
costs, such as labor hours, material purchases, expenses and other service
related transactions.
4. May prepare and submit service billings in a
special invoice format as defined by individual customer account special
handling requirements.
5. Reconciliation of accounts payable exceptions as
6. Researches, resolves or escalates accounts receivable disputes
as outlined in the escalation process. Works with Accounts Receivables contact
to assist with resolution of truck based team A/R issues. Determines appropriate
actions for timely resolution. If needed, will interact with Customer to resolve
receivable issues. Processes invoice credits and re-bills, as necessary.
Proactively contacts customers ensure customer satisfaction and a commitment to
7. Updates and retains customer account information related to special
billing conditions, tax status, invoice approval contacts, billing addresses and
special billing rates up-to-date.
8. Support inventory control process
including updating equipment asset transactions.
9. Assist CSAs in
resolution of warranty/SD warranty issues.
10. Provide additional service
administration support, as required

What we look for


Must have strong interpersonal skills to
effectively communicate with both internal and external clients.

Must have the ability to simultaneously handle a
large and diverse number of projects, tasks and issues with tact, cooperation,
and persistence.

Ability to prioritize work activities based upon
financial impact to desired business goals.

Experience and/or basic project accounting or
costing principals is desired.
High school diploma
or equivalent required, plus three to five years of related work experience,
preferably within a service / sales, or technical work environment.

Must have proficient computer skills within the
following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop
Publishing and Internet business application usage.

Must demonstrate the ability to perform work
independently and demonstrate solid organizational and attention to detail


Associate’s degree preferred

Who we are:

Johnson Controls is an equal
employment opportunity and affirmative action employer and all qualified
applicants will receive consideration for employment without regard to race,
color, religion, sex, national origin, age, protected veteran status, status as
a qualified individual with a disability, or any other characteristic protected
by law. For more information, please view EEO is the Law. If you are an individual with a
disability and you require an accommodation during the application process,
please visit www.johnsoncontrols.com/tomorrowneedsyou.


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