|

Get new similar jobs by email for

Field Support Specialist

Monster
 
 
 
 

Job Summary

Company
Snap-on Inc
Location
San Jose , CA
Industries
Other/Not Classified
Job Type
Full Time
Employee
Career Level
Experienced (Non-Manager)
Job Reference Code
4281_7871

Field Support Specialist

About the Job

Overview


Location:  Central Coast/San Jose/Bakersfield/Fresno, CA - Southwest Region


 


Provide support to franchisees and Franchise Performance Team (FPT) operations, including but not limited to: conducting franchisee inventories, making recommendations to reconcile inventory problems, conducting route surveys, responding to priority service issues.  Sell and provide services in open routes.  Support overall FPT goals.


 


Responsibilities


 


Franchisee and FPT Support



  • Conduct franchisee inventories to maintain accurate accounting records and report results to Business Managers with recommendations

  • Advise franchisees in effective inventory management practices

  • Conduct route surveys properly and in accordance with qualitative and quantitative criteria as set forth in the survey guidelines as established by Snap-on

  • Service open routes including but not limited to selling, collecting receivables and servicing customers in open routes

  • Assist the FPT and franchisee population with priority service issues such as, but not limited to:




    • New franchisee tool-ups

    • Sales meeting set-up or preparation of materials

    • Conducting assigned segments of meetings or training

    • Tool and equipment show assistance

    • Broken tool replacements

    • Checking in terminated franchisees

    • Tool returns



 


 


 


Qualifications


 


Education and Experience:



  • Bachelor’s degree


Knowledge, Skills, Abilities:



  • Basic understanding of some aspects of franchisee operations, for example:


    • Accounting and finance

    • Inventory management

    • Order process

    • Customer service

    • Warranty program

    • Credit policy and practices

    • Survey process

    • Franchise contracts


  • Proficient at Microsoft Office


 Other Requirements:



  • Supportive of FPT’s goals

  • Willingness to travel on a daily basis

  • Strong core values

  • Enjoy interacting with customers

  • Ability to lift 50 to 100 lbs


Competencies:



  • Adaptability

  • Relationship Building

  • Sales Effectiveness

  • Planning Orientation

  • Dependability / Reliability


Covered Drivers have the professional obligation to operate vehicles in accordance with federal, state, and local laws and codes.  Furthermore, every associate has the moral responsibility to exercise safe conduct, good judgment, and common courtesy toward the general public, motorists, and pedestrians.



  • All drivers must be 18 years of age or older, and 21 years of age or older if driving a DOT-regulated truck.

  • The driver must possess a valid state driver’s license, and must have had it for 36 consecutive months prior to employment.

  • The driver must adhere to all interstate and intrastate driver's license requirements for the type of vehicle they are driving.

  • The driver must pass initial alcohol and drug tests in accordance with policies prior to hire.

  • A candidate considered for employment must produce a Motor Vehicle Record (MVR) with no major violations and no more than two minor violations within the last three years prior to hire.

  • The driver must be able to read, write and speak the English language.

 

Job Tools