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Bilingual (English/Spanish) Customer Service Representative

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OverView Synchrony Financial

We're in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We're building something new and exciting and we would love for you to join us. We can offer the best of two great worlds: GE's rock-solid leadership combined with the fresh ideas of a new team.

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Job Summary

  • Company:
  • Location: Phoenix, AZ 85040
  • Date Posted: 10/20/2014
  • Job Status/Type: Full Time Employee
  • Job Category: Customer Support/Client Care
Synchrony Financial

Additional Information

  • Occupation: Call Center
    General/Other: Customer Support/Client Care
  • Industry: All
  • Work Experience: Less than 1 Year
  • Career Level: Entry Level
  • Education Level: High School or equivalent
Job Description:

 

Engage with a company that knows you’re as important as the customer.

 
Engage with a call center team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens.

 

We’re in the process of separating from GE to a standalone company with 59 million customer accounts and business partnerships of all sizes. We’re building something new and exciting and we would love for you to join us. We can offer the best of two great worlds: GE’s rock-solid leadership combined with the fresh ideas of a new team.


Engage as a BILINGUALCUSTOMER SERVICE
REPRESENTATIVE

 
The role

Ever spoken with a Customer Service Representative who solved your problem and left you smiling? That’s your job description here: making sure our customers know they made the right choice when they chose us. You’ll be the main contact for English- and Spanish-speaking customers looking for answers about our credit cards. Our customers need your help increasing their credit line, understanding payment options and promotional plans and finding ways to make good health and purchases more accessible.

 


Essential Responsibilities

Of course you’re a team player. Of course you’re good on the phone, computer and calculator. But this role goes beyond the obvious. We need you to:

• Keep computerized customer profiles up to date via written and verbal requests.

• Resolve inquires on new accounts and authorize sales on existing ones.

• Know how to offer and sell additional services.

• Build relationships with clients and customers.

• Have strong numeric aptitude, problem solving and analytical skills.

 


Qualifications and Requirements

*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT

 

• 6+ months of customer service experience in any industry or equivalent military experience

• Basic Math Skills - Arithmetic computation.

• Must be fully fluent in both English and Spanish

Eligibility Requirements :

    1. You must be 18 years or older
    2. You must have a high school diploma or equivalent
    3. You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
    4. If currently a GE Employee, you must have been in your current position for at least 6 months (AP) or 24 months (PB or greater), have at least a "consistently meets expectations" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

 
Desired skills and experience
• Ability to perform in a fast-paced environment.
• Excellent verbal, written and telephone skills.
• Background in call center environment.

 

If you’re the kind of person who can engage and solve problems, you’re the kind of person we need. Learn more and apply at www.SynchronyCareers.com

 

Engage with us.

 

Explore our call center jobs at www.SynchronyCareers.com


GE offers a great work environment and challenging careers. GE is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled.

About Synchrony Financial
We support you. You support us. We all succeed. Join us at Synchrony Financial, and get all the pay and incredible benefits of a global leader. Engage with us and find: people who want to succeed, and want to help you do it too.

At Synchrony Financial, we actually like working together. We see the future as interesting, exciting and filled with opportunity. GE has always been a training ground for great leaders, and as Synchrony Financial, we're continuing that legacy by investing more than ever to train our team. Which means that no matter what role you play on our team—Customer Service Rep or VP, Risk Analyst or HR Manager—you'll find opportunities to engage: with your career, with new experiences and with your future.

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