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Help Desk Analyst

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About Community Care Physicians, PC
Community Care Physicians PC Careers
Community Care Physicians (CCP) is the largest physician-owned, physician-run multi-specialty medical group in the Capital region, with more than 200 doctors and other clinicians practicing out of over 50 offices. True to its name, CCP is an organization dedicated to ensuring that physicians oversee and manage all aspects of patient care.

At CCP, our physicians are dedicated to providing outstanding medical services to every patient. CCP has demonstrated the special value created when the physician is free to focus on the practice of medicine. CCP provides business support to all of our doctors, so that they don't need to spend part of their day dealing with backend business functions.

Patients are at the heart of what we do. CCP is focused on a patient-centered approach, by integrating technology and improving access to continue to provide high quality medical care to our community.
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Help Desk Analyst

Help Desk Analyst

Full Time – Latham


Community Care Physician's IT Help Desk is seeking a qualified individual to join our team of IT professionals in Latham.


General Duties to include, but not limited to:

• User account administration

• Help Desk ticketing

• Help Desk telephone and email support

• IT Documentation

• Proactively work with customers to ensure we are meeting expectations

• Participate on a professional computer help desk focused on providing exceptional customer support.

• Use a wide variety of tools to deliver accurate data and information.

• Ability to work in a team based environment.

• Exercise independent judgment to a certain degree.

• Work independently on projects and ask for support when necessary.

• Maintain confidentiality at all times.

 • Maintain effective, cooperative working relationships with people both internally and externally as it relates to the operations and business of Community Care Physicians.

•Perform support as needed.

• Participate in training classes as outlined by the department, Human Resources, the Training department, and Community Care Physicians.

 • Suggest, support, and participate in the quality initiatives undertaken by Community Care Physicians.

• Perform other related duties as delegated by immediate supervisor

• Be included in the on call rotation along with other members of the Help Desk• Completing all assigned tasks before leaving for the day


• Associate or Bachelor’s degree in a computer science related discipline.

• One to two year’s work in an IT department is required; experience in a primary health care practice is highly desirable.

• Working knowledge of Microsoft Windows Operating Systems (95 to 8) and Office applications is required.

• Knowledge of how to create quality documentation to present accurate analysis.

• Excellent writing and communications skills are required to communicate to end users, senior managers, and physicians.

• Highly motivated, with a “can-do” attitude

• Excellent analytical and problem solving skills.

• Knowledge of general security and HIPAA policies and procedures.

• Ability to maintain effective, cooperative working relationships.

• Ability to adapt to changing work priorities/fast-paced environment while maintaining professional attitude.

• Ability to work independently, and maintain confidentiality.

• Ability to create, maintain, and submit quality technical and business documentation.

• Basic project management skills and knowledge are desirable Ability to create, maintain, and submit quality technical and business documentation.

• Basic project management skills and knowledge are desirable.

Please visit: www.communitycare.com to learn more about Community Care Physicians


Community Care is recognized as a Times Union “Top Place to Work” and most recently has been named one of the Top 150 Places to Work in America! EOE

Position Information
  • Company:
    Community Care Physicians PC
  • Location:
    Latham, NY 12110
  • Job Status/Type:
    Full Time
  • Job Category:
    IT/Software Development
  • Occupation:
    Desktop Service and Support
  • Industries:
    Healthcare Services
  • Reference Code: