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Help Desk Analyst

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jobsummary
  • Location:
    West Chester, PA 19380
  • Job Status/Type:
    Full Time, Employee
  • Job Category:
    Customer Support/Client Care

Help Desk Analyst

Help desk Analysts – Night-Shift (Sunday Through Wednesday) Suburban Philadelphia PA ========================================================================= 


Are you a Help desk Analyst / Technical Support Analyst seeking to be a part of a company recognized as a leader in their industry? If so, Modis has opportunities with Philadelphia area clientele looking for you! Presently, we have several needs for  contractors for a long term opportunity, some of which have possible options for permanent hire! Here is the background we need… We are seeking several Level 1 & 2 Help desk Analysts with 3-5 years of experience in a Help desk role to work EVENING SHIFTS (Sunday through Wednesday) with a household Fortune 500 client in the Philadelphia Suburbs. The right candidate will work four (4) days a week and have three (3) days off per week! 



Key responsibilities include acting as first point of contact to respond to customers’ telephone inquiries, e-mails, web tickets and voicemails concerning support requests, systems status, IT business processes and network connectivity. Additionally, you will: Resolve hardware and software problems for clients’ standard software and hardware Record inquiries, repair and service requests and diagnose problems. Monitor and keep service request backlogs cleared, keeping the 2nd and 3rd Level Analysts informed of work status, problems and potential problems. 



All that is needed are excellent Customer Service skills, excellent communication skills, and strong technical product knowledge with Windows OS’s (XP/7), Exchange / Outlook, etc. Candidates with a CompTia A+ Certification or other Help desk related certifications are highly encouraged to apply. 



Whats in it for you… 
working on-site with one of the Delaware Valley’s “Best Places to Work” o Participate as a member of a dedicated team in a highly energetic and successful organization where your work makes a real difference on the company’s position in the industry! Competitive market wages, career advancement, and learning cutting-edge technical skills are all part of the package!

 ========================================================================= 


Interested? Turn your interest into action. Please email your Resume and Salary requirements to ryan.suminski@modis.com ========================================================================= 


Ryan Suminski Resource Development Manager Modis 
(Ali....if you are reading this, please get back to work J)

Tel 610.548.7352 Fax 610.548.2748 Rose Tree Corporate Center 1400 North Providence Rd, Building 2, Suite 5025 Media, PA 19063 ryan.suminski@modis.com www.modis.com


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