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Job Description

Help Desk Technical Support 3 (CODES)

Description
 
Northrop Grumman Information Systems sector is seeking a Help Desk Specialist to join our team of qualified, diverse individuals. This position will be located in McLean, VA.

Realize the rewards of conquering a new challenge... The qualified applicant will become part of Northrop Grumman's Postal Solutions Virtual Development Center, supporting the United States Postal Service on CODES.  The Computerized On-Site Data Entry System (CODES) applications are custom applications developed and modified over the years to provide data collection for Statistical Programs. These applications are used to gather sample information as to the content, volume, composition of the mail stream and cost by product which are in turn used for many critical business functions. 
This position will be under general supervision, responsible for receiving all user comments, questions, and complaints about software and systems utilized by the client. Support will be performed via telephone and remote system log on. This individual shall be capable of understanding the use of the application from a user perspective and capable of implementing software and hardware repair via remote log on. Ability to communicate clearly to a wide spectrum of users is required.
Duties and Responsibilities
• Assists in solving problems within general guidelines, and applies a wide range of techniques and resources to detect, identify, and compensate for or eliminate problems.
• Documents the established procedures used to perform repetitive, but, complex tasks.
• Maintains comprehensive records of work performed.
• Operates personal computer terminals and LAN attached to workstations to perform job function and general clerical/administrative work.
• Provides technical assistance to the computer operations staff and user community, as needed.
 
 
Qualifications
  Basic Qualifications:
The Help Desk Specialist shall have:
a. Specific and documented experience in using communications software such as Netmeeting, Microsoft remote Assistance and Remote Desktop Connection
b. Specific and documented experience in troubleshooting hardware and-software problems with desktop and laptop computers, scales and scanners
c. Excellent communications skills, particularly telephone skills, and the ability to communicate technical issues with non-technical users
d. Experience supporting data-based applications.
 
Three (3) years of relevant and progressive experience in a distributed computing environment is required. A two-year degree (Associates) in Computer Science or a related field is preferred; or an equivalent combination of education and experience in computer or telecommunications architectures, systems analysis, and management of information technology. This individual will have excellent communications skills, both oral and written.
 Preferred/Desired Certifications/Qualifications:
• Software Engineering Institute – Capability Maturity Model (SEI-CMM)
• Lean Six Sigma,

This position is contingent upon Proposal/Task Award, budget, and/or customer approval.



Northrop Grumman Corporation is a leading global security company providing innovative systems, products, and solutions in unmanned systems, cybersecurity, C4ISR, and logistics and modernization to government and commercial customers worldwide.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA statement, please visit www.northropgrumman.com/EEO. U.S. Citizenship is required for most positions.
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