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Help Desk Technician
Location: Baltimore, MD
Education: High School Diploma
Experience: 2+ years
Citizenship: U.S. Citizenship is required
Additional: All applicants will be required to submit a background investigation application prior to beginning work and must be able to pass a suitability check.
T-Rex Corporation is currently seeking a Helpdesk Technician to support the Department of Health and Human Services ITIO Helpdesk Program (HHS ITIO).
·Experience providing over-the-phone technical and troubleshooting support to users in the areas of Outlook e-mail, standard Windows desktop applications and printers. Must have experience with trouble ticket tracking systems.
·Experience troubleshooting hardware/software, PC and printer issues
·Preferred experience in a high volume call center handling both trouble calls and emails, with strong troubleshooting experience in MS Office applications, VPN/network connectivity, and Windows XP and Windows 7 Operating Systems.
·Strong customer service skills are preferred.
·Experience with Remedy and Active Directory is strongly desired
Duties & Responsibilities:
·the Help Desk Specialist will provide technical, software, hardware and network problem resolution.
·Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
·They are expected to make an independent diagnosis and execute a quick resolution in a call center environment. They should have strong attention to detail skills and have experience in a process-driven environment.
·Other responsibilities include password resets, e-mail requests, and web requests. The Help Desk Specialist will document, research, identify and attempt to solve all technical and application related problems on the initial call within an established timeframe set by project leads.
·Professional and friendly communication skills are required to convey quality care and a true concern for the urgency of each call.
About T-Rex Corporation:
T-Rex Corporation (http://www.trexcorporation.com) is a HUBZone certified leading business in the Federal Information Technology Sector delivering Program Management and Information Technology solutions every day to satisfied clients. We partner with our clients to meet the mission and overcome challenges and our staff are well qualified engineers, specialists and managers experienced at meeting and exceeding our leadership and technology commitments.
At the heart of T-Rex, we are problem solvers offering innovation, quality and world class service in the following areas:
- Program Management and Performance Excellence
- Full Lifecycle COTS/Application/Systems Engineering
- Document Management Solution Engineering
- End User Support
- Document Conversion and Data Capture Outsourcing
T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Fidelity 401(k) and United Healthcare benefits.