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Job Summary
- Company
- Oxley Enteprises, Inc.
- Location
- Tampa, FL
- Industries
- Computer/IT Services
- Job Type
- Employee
- Years of Experience
- 5+ to 7 Years
- Education Level
- Bachelor's Degree
- Career Level
- Experienced (Non-Manager)
IT Business Analyst
About the Job
Position Description:
This is a mid-level position providing support to the ITSM Office. Locations - MacDill AFB or Hurlburt Field. Duties may include, but are not limited to:
- Adheres to ITSM polices, processes, and procedures.
- Supports and collaborates on process improvement or efficiencies
- Assists the ITSM Director in implementing the service measurement framework.
- Assists the ITSM Director in defining metrics and targets.
- Assists in updating/maintaining Service Level Agreements (SLAs), Operating Level Agreements (OLAs), and other agreements as applicable.
- Creates Monthly SLA report, gathering data from multiple sources.
- Produces clear and concise Standard Operating Procedures (SOPs), Guidebooks, Work Instructions, and Meeting Minutes.
- Supports documentation production and management, information exchange with key project personnel, and information publication/exchange in a collaborative working environment.
- Participates in brainstorming sessions and consistently generate sound ideas quickly.
- Coordinates with customer or other parties through meetings, chat, email, or other correspondence in a professional manner.
- Provides backup support to other positions in the ITSM office.
- Executes other duties as required by client.
Essential Job Qualifications (skills, knowledge, experience):
§ Active Secret Security Clearance with NACLAC within past 10 years; Active Secret (Mandatory)§ U.S. Citizenship
§ ITIL V3 Foundation (desirable or able to obtain within 30 days)
§ Bachelor’s Degree (preferred or experience may substitute)
§ 4 – 6+ years ITSM/change management/performance management experience
About Oxley Enterprises®, Inc.
Oxley Enterprises,® Inc. is an economic disadvantaged woman-owned, service disabled veteran-owned, small disadvantaged business consulting company helping organizations improve performance, enhance productivity, and increase overall organizational effectiveness through strategic planning, performance management, quality management, process management, project management, human capital development, transformational workshops, IT Benchmarking, and information technology integration.
Oxley provides dynamic, mission-aligned strategies and solutions to help organizations across the spectrum of business and government address these challenges today and thrive tomorrow. Oxley professionals apply a diverse knowledge of process and technical consultation experience to support organizations in identifying business and program needs, and maximizing return on investment. Oxley is dedicated to providing each and every client with a full range of management consulting services and continuous learning and improvement opportunities to help them expand both their capacities and capabilities. Oxley has experience within government organizations specifically geared toward improving the performance, quality, timeliness and efficiency of processes, programs and strategies.
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