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IT Tier 1 Call Center Agent

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Job Summary

Human Touch LLC
Rockville, MD 20850
Internet Services
Government and Military
Computer/IT Services
Job Type
Full Time
Years of Experience
1+ to 2 Years
Education Level
Career Level
Experienced (Non-Manager)

IT Tier 1 Call Center Agent

About the Job


Candidates only apply if you are A+ Certified having passed both the Practical and Essential exam and have documentation of certification. Email your Word resume and copy/picture of your CompTIA A+ certification card to dennis.schoegler@humantouchllc.com.

US Citizen or Green Card required.

HumanTouch, LLC is currently seeking highly-qualified experience IT Call Center Support Specialists in the Washington DC, Metropolitan area for full-time and part time work, supporting the Federal government. Specialists work 4-8 hour shifts during our typical hours of operation, Monday through Friday with possible

Saturday and Sunday work when needed.


Call Center Support Specialists are responsible for responding to requests for technical assistance via phone or electronically.  The specialists diagnose and resolve routine hardware and software issues and research questions using available information resources. Agents provide incident and problem management for all issues reported to the help desk by creating, updating, and managing requests. The specialists are expected to stay current with system information, changes and updates, to increase first call resolution and enhance customer service.


Candidates must be able to obtain a Public Trust Level 5 (no felonies, serious misdemeanors or IRS tax issues) access which includes finger printing and a drug test. New Techs must demonstrate skills and experience related to an IT help desk services environment. In addition, candidates will need to demonstrate knowledge and experience with IT customer service practices.


CompTIA A+ (IT Technician Designation) and Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certifications are required. Candidates must be A+ certified to interview in both Essentials and Practical. Once selected as an employee you will be required to be MOS certified in one of the 5 applications of your choice within 45 days of your start date paid for by Human Touch.


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