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Key Account Coordinator

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Job Summary

Burns & Scalo Roofing Co Inc
Crafton, PA 15205
Construction - Industrial Facilities and Infrastructure
Job Type
Full Time
Years of Experience
2+ to 5 Years

Bonus Pool Eligible after 1 year

Key Account Coordinator

About the Job

The Company

At Burns and Scalo, we have been noted for our product diversification, involving energy and environmental solutions while expanding geographically; we have positioned our company for future growth well into the twenty-first century. We are growing our business through continued investment in new technologies and energetic, coachable employees. We succeed together here and have the joy of sharing our successes with our customers and also our fantastic team members. A key value and initiative to the company is our triple wallet share concept- this means making decisions and taking action to share the wealth essentially. If we do our job right, our customers, our employees, and the company benefits from a quality experience. If you are looking for a company that values your work, wants to invest in your development, and will continue to position itself as a leader in its industry, this may be a fit for you!


The Position


Burns & Scalo Roofing is currently hiring for a newly created position: Key Account Coordinator.


This unique position is responsible for ensuring an exceptional customer experience for Burns & Scalo’s roofing service to customers. The successful candidate will have the responsibility of being the key point of contact for Burns & Scalo’s high-profile customer accounts and will regularly manage customer inquiries, dispatch processing, sub-contractor management and support, scheduling, invoicing, as well as any other needs that are specific to these key accounts. This is a hands-on position for a self-starter with a thorough understanding of technology, compliance, operations, and data management.


The Key Account Coordinator is responsible for the following:


Job Responsibilities:


  • Serve as the front-line contact for key customers and field their inquiries and requests for service
  • Efficiently Coordinate resources with both internal and external service crews
  • Diligently communicate with customer and vendor contacts, while effectively managing the timely completion of work performance.
  • Perform quality control to ensure compliance and quality workmanship
  • Maintain client database with best practices in data management
  • Support and provide training/troubleshooting for Burns & Scalo’s internal and external resources
  • Be a proficient user and trainer of Burns & Scalo’s proprietary enterprise system, MasterKey™
  • Create and review roof inspections and proposals
  • Execute service invoices with a high degree of accuracy
  • Attend regular staff meetings and others as needed.
  • Support the VP of Sales/Estimating, Director of Marketing, and Customer Service Department as needed
  • Perform additional duties as assigned.

Job Qualifications:

  • A minimum of three years office and account support / customer service experience (dispatch experience preferred).
  • Associate’s degree or equivalent from two-year College or technical school preferred (business, accounting or communications, or related field); High school diploma/GED required
  • Knowledge in Roofing or Construction is a plus.
  • Strong computer skills with proficiency in Microsoft Office programs and the ability to learn customer service management, scheduling, dispatch and accounting software.
  • Highest commitment to quality customer service.

·         Excellent interpersonal skills with the ability to interact with all types of customers, vendors, and employees.

·         Strong people orientation and positive attitude.

  • Must project a professional and polished image that inspires confidence and trust.
  • Ability to work with a team and unsupervised.

·         Effective organizational and time-management skills. Able to plan and schedule work proactively rather than just reactively.

  • Physically able to perform essential job functions including walking, sitting for extended periods of time, bending, light lifting, speaking, writing, comprehending and concentrating on detail-oriented work, and computer-related work
  • Minimum of 2-3 years verifiable Customer Service or Account Support experience


The Benefits


As a member of our team you will enjoy the following benefits:

Competitive salary and incentive programs

Paid vacation and holidays

Affordable and comprehensive medical, vision, and dental insurance

Voluntary Health Savings Account with company contributions

Company-Paid Life Insurance

401k Retirement program with company match

Employee Assistance Program (EAP)



For more information, visit us at www.burns-scalo.com/roofing

Burns & Scalo is an EEO/Veterans/Women/Minorities/Disabled/Military Friendly Employer


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