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Level 2 Customer Service Repre...

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Job Summary

Company
Ethical Electric
Location
Washington, DC 20007
Industries
Energy and Utilities
Job Type
Full Time
Temporary/Contract/Project
Education Level
High School or equivalent
Career Level
Experienced (Non-Manager)

Level 2 Customer Service Representative

About the Job

Ethical Electric seeks a dynamic and detail-oriented customer service representative to help us provide effective and efficient customer service to our members.

About Ethical Electric

We’re America’s only progressive renewable energy company, and we want to power as many American homes and businesses as possible with 100% clean energy from renewable sources like wind and solar. Ethical Electric makes buying renewable energy easy. Enrolling takes less than a minute and service is provided through a customer’s utility with no interruptions, construction projects or new equipment to install. Part tech startup, part permanent campaign, we’re working to make the world a better place by helping people power their homes with 100% renewable energy and fund social and environmental change. We’re headquartered in Washington, DC and occasionally eat cupcakes.

Responsibilities

  1.        Process escalated customer requests
  2.        Answer incoming questions from multiple marketing channels via email and phone
  3.        Make outgoing calls to retain current members and enroll new members
  4.        Record customer information accurately
  5.        Other duties as assigned


Requirements

  1.        Telefundraising, telemarketing, or phone customer service experience (Level 2 customer service experience preferred)
  2.        Demonstrate an enthusiasm for customer service and sales
  3.        Demonstrate excellent written and oral communication skills
  4.        Maintain a professional approach that is both persuasive and respectful
  5.        Understanding of progressive, climate & energy issues a plus
  6.        High School Diploma or equivalent (College degree preferred)
  7.        Pass a basic background check


How to Apply

Our staff’s diverse, multidisciplinary background drives our success. We strongly encourage women and/or people of color to apply.

Compensation starts at $15 per hour. The position is a contract position for 40 hours per week with possibility for extension of contract or transition to full-time employee. Full-time employment may be offered to the right candidate and would include a robust benefits package.

 

 

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